at Hotel Group - Careers

at Hotel Group - Careers We are currently seeking energetic, customer focused and experienced staff in multiple positions working across ten properties.

Working closely with the Guest Services Managers, Maintenance, Housekeeping, Sales and Reception teams. at Hotel Group is a progressive, innovative, Australian privately owned hotel management company specialising in self contained apartments, hotels and resorts in:

Airlie Beach, The Whitsundays, Queensland

Magnetic Island, Townsville, North Queensland

Nelson Bay, Port Stephens, New South Wale

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The very finest locations coupled with extraordinary hospitality, our properties in Nelson Bay, Airlie Beach, The Whitsundays, and Magnetic Island, The Great Barrier Reef, offer unique differences for the discerning leisure or business traveller.

Mantra Nelson Bay is seeking Expressions of Interest from local massage therapists, wellness practitioners, or boutique ...
09/07/2026

Mantra Nelson Bay is seeking Expressions of Interest from local massage therapists, wellness practitioners, or boutique massage companies who may be interested in partnering with us to deliver onsite guest treatments

Mantra Nelson Bay is seeking Expressions of Interest from local massage therapists, wellness practitioners, or boutique massage companies who may be interested in partnering with us to deliver onsite guest treatments.

Maintenance Handyperson | Full Time We are currently seeking an energetic, customer focused and experienced Maintenance ...
03/07/2026

Maintenance Handyperson | Full Time
We are currently seeking an energetic, customer focused and experienced
Maintenance Handyperson. Working closely with the Guest Services Managers,
housekeeping and reception teams you will be responsible to ensure well
maintained rooms and public areas. The ability to work on weekends is a must,
local resident highly regarded.
This position requires a minimum 12 month contract – if you are unable to
commit for a minimum of 12 months please do not apply.
Duties and responsibilities:
• Perform day-to-day general maintenance duties within the hotel rooms
and public areas
• Respond promptly to maintenance issues and emergency calls
• Maintain all tools, equipment, and working areas in proper condition
• Ensuring our high-quality standards are maintained
• Demonstrate exceptional customer service when engaging with Guests
• Basic gardening duties
The successful candidate will have:
• An eye for detail
• Previous maintenance experience, preferably in a hotel
• Excellent communication, interpersonal and time management skills
• Positive attitude
• Ability to work without close supervision and within established timeframes
• Strong work ethic

Apply to [email protected] |

Looking for hospitality jobs in Australia? Take your career to the next level and join our at Hotels team! View our current job vacancies here. Apply now!

The Sebel Whitsundays | Airlie Beach, QLDDo you have a passion for delivering exceptional customer service and creating ...
14/06/2026

The Sebel Whitsundays | Airlie Beach, QLD

Do you have a passion for delivering exceptional customer service and creating memorable guest experiences?

at Hotel Group is seeking an enthusiastic, professional and customer-focused Full-Time Guest Service Agent to join the Front Office team at The Sebel Whitsundays.

Located in the heart of Airlie Beach, The Sebel Whitsundays offers premium apartment-style accommodation and outstanding guest experiences in one of Australia’s most iconic holiday destinations. As the first point of contact for our guests, you’ll play a key role in ensuring every stay is welcoming, seamless and memorable.

About the Role

Reporting to the Guest Service Manager and General Manager, you will be responsible for delivering exceptional front office operations while maintaining the highest standards of guest service.

Your responsibilities will include:

* Welcoming guests and managing check-in and check-out procedures
* Managing reservations and guest enquiries
* Processing payments and maintaining accurate guest accounts
* Providing local knowledge and personalised recommendations
* Responding to guest requests and resolving issues professionally
* Liaising with Housekeeping and Maintenance to ensure exceptional guest experiences
* Assisting with daily Front Office administration
* Promoting hotel facilities, upgrades and additional services

About You

The ideal candidate will have:

* Previous customer service or hotel Front Office experience (preferred)
* A genuine passion for hospitality
* Outstanding communication and interpersonal skills
* Excellent organisational and multitasking abilities
* Strong attention to detail
* Confidence using computer systems (experience with Resly is highly regarded)
* A positive attitude and willingness to learn
* Flexibility to work a rotating roster, including weekends and public holidays

Why Join at Hotel Group?

When you join at Hotel Group, you’ll enjoy more than just a job—you’ll build a rewarding career in hospitality while working in one of Australia’s most beautiful destinations.

We offer:

* Competitive salary
* Ongoing training and career development
* Opportunities for internal progression across multiple properties
* A supportive and collaborative team environment
* Employee discounts across at Hotel Group properties
* The opportunity to work where others holiday

If you’re passionate about creating memorable guest experiences and want to be part of a growing hospitality group, we’d love to hear from you.

Apply today and start your hospitality career with at Hotel Group.

For more information and to submit your application, visit:

https://www.athotelgroup.com/careers

Looking for hospitality jobs in Australia? Take your career to the next level and join our at Hotels team! View our current job vacancies here. Apply now!

To apply for one of our positions in☀️ Airlie Beach🏝️ Magnetic Island🐬 Nelson BayVisit:
19/04/2026

To apply for one of our positions in
☀️ Airlie Beach
🏝️ Magnetic Island
🐬 Nelson Bay
Visit:

Looking for hospitality jobs in Australia? Take your career to the next level and join our at Hotels team! View our current job vacancies here. Apply now!

Address

438 Shute Harbour Road
Airlie Beach, QLD
4802

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