27/03/2022
We are on the look for a new full time receptionist
To apply please send us your CV by email ([email protected]) or direct message
Duties include but not restricted to:
- Providing a warm and high-quality service over the phone and on the guest’s arrival to the hotel
- Ensuing exceptional service standards to maximise guest satisfaction and ensuring the front desk is not left unattended
- Responding to guest queries in a timely and efficient manner
- Helping encourage customer loyalty by developing friendly personalised relationships
- Following all necessary processes as per guidelines arrive and depart (check-in/ check-out)
- Responding to head office and head reception staff in an efficient manner
- Ensuring that all relevant guest feedback is promptly passed on to the head of reception
- Managing invoices, payments, cash transactions and maintaining logs and records
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other hotel facilities necessary to perform daily duties
- Maximum room occupancy and use up-selling techniques to promote hotel services
- Comply with hotel security, fire regulations and all health and safety legislation
- Taking reservations and business enquiries out of office hours
- serve breakfast in the morning to guest’s in a warm timely manner
Personality attributes-
Guest-oriented and service minded
Good interpersonal skills and personal presentation
Sales oriented
Multitasking skills
Proactive and basic solution finder
Flexible, organised, computer literate and team player
This role requires flexibility to work in shifts mornings and evenings, including weekends
Covid-19 all customers and team members are required to wear masks while in public areas as per Scottish government guidelines
