18/08/2021
Not sure how to maximize your staff's potential? If yes, then you should consider staff training and development!
According to EHL, well trained staff increased revenues by more than 5% and guest satisfaction by 5 to 7% (EHL insights). Additionally, clients truly sense whenever a hotel's staff is trained.
In average, quality of service level for experienced or trained staff are significantly better. Trained staff are not only focusing on the task but can consider giving a little extra to please the client and make clients loyal.