05/06/2026
Hello, this is Noa. 🌸
I am the person behind our stroller rental service.
First of all, I would like to sincerely thank all of our customers for trusting and supporting us since 2023. We truly appreciate every booking and every kind message we receive. ❤️
Recently, we experienced a situation unlike anything we have encountered before.
On June 2 at around 1:00 AM, a customer contacted us with a very last-minute booking request. We explained that we were unable to deliver on June 2, but we could arrange delivery on the evening of June 3. The customer agreed to wait.
Unfortunately, a typhoon affected deliveries on June 3, causing delays for many of our scheduled customers. We kept the customer updated and informed them of the delay. At around 10:45 AM on June 3, the customer contacted us again and said the rain had stopped, asking if we could deliver immediately.
We explained that, although the weather had improved, we still had other customers whose deliveries had been delayed due to the typhoon and that we were working through those deliveries as quickly as possible.
During the conversation, the customer mentioned that it might be better to look for another rental service if they could not wait. Since we could not guarantee an earlier delivery time, we decided to cancel the booking so they would have the opportunity to find another option that better suited their needs.
Afterward, the customer commented publicly on our Instagram and described the experience as the “worst experience,” stating that we had not been truthful. I personally reached out to better understand their concerns and asked which information they believed was inaccurate. Unfortunately, we were unable to reach a mutual understanding.
We respect everyone’s right to share their opinion and experiences. However, we are saddened by these accusations because we communicated honestly throughout the entire process, provided updates whenever possible, and did our best under difficult circumstances.
We always try our best to accommodate last-minute requests, but unexpected events such as severe weather can sometimes affect delivery schedules. We kindly ask for understanding and respectful communication from everyone.
As a small business, we continuously work to improve our service. Over the years, we have expanded our inventory, introduced additional services, and invested in a dedicated customer support team to provide faster and better communication. While we are not perfect, we genuinely care about our customers and are always looking for ways to improve.
Thank you again to all of our wonderful customers for your continued support. We remain committed to providing the best service possible and helping families enjoy their time in Japan.
— Noa 🌸
