06/10/2026
⚠️Important Notice and Request Regarding Suspicious Emails, SMS Messages, and Other Communications⚠️
We have confirmed that suspicious messages using reservation information are being sent via “Temairazu,” the reservation management system used by our hotel.
The system provider is currently investigating the situation and taking appropriate measures.
To ensure our guests can use our services with peace of mind, we would like to provide the following information as a precaution.
■ If You Receive a Suspicious Email, SMS, or Similar Message
If you receive an email, SMS, or similar message purporting to be from our hotel or a booking site, please be aware of the following:
・Do not open any URLs or links provided in the message.
・Do not enter credit card information or personal information.
・Do not reply to suspicious messages.
・Do not make payments or transfer funds in accordance with the instructions in the message.
・If you need to confirm your reservation details, please contact our hotel or the official customer service desk of the booking site you used.
Please note that the issue currently being investigated does not involve the system managed directly by our hotel, but rather the reservation management system we use.
Furthermore, this system does not process credit card information, and we do not retain any credit card details.
The system provider is currently conducting a detailed investigation; therefore, guests may continue to make reservations and use our services as usual.
The following is the information provided by the system provider regarding this matter, along with their contact information.
Please direct any inquiries regarding this matter to the following contact:
Temairazu, Inc.
https://www.temairazu.co.jp/pdf/1206/news-update
Emergency Response Desk
Email: [email protected]
We will continue to monitor the situation to ensure our customers do not experience any concerns.
We appreciate your understanding and cooperation.
