28/09/2026
Over the years, we have shared bad experiences with Lalamove, but recently, we had our worst experiences leading us to permanently not use their services.
Moving forward, we are shifting our courier to J&T Express for insured and fast shipments, while clients who need same-day delivery can still book via Grab Express.
Yesterday, one of our clients booked a Lalamove pickup at 7:45 PM. The driver called at 7:50 PM, and when he called again at 7:53 PM, he was still outside our pinned location. We went outside at 7:54 PM to check, but he wasn't there, so we went back inside. When we checked outside again at 7:57 PM, he was finally there, but he was angry and lashing out. My husband asked why he was being hostile since we had already gone out twice to look for him. My husband went back inside immediately, and we asked our client to cancel the ride and find another driver instead. The driver ended up canceling on his own end, but he refused to leave our premises until the new rider arrived 15 minutes later.
To make matters worse, two hours after the incident, the driver took the time to find our page and sent me a direct message containing a photo of our apartment, showing he was still not over it. He messaged me saying: "P**i sabi sa lalaking lumabas kanina, ano ba dapat matuwa ako at pinag antay ako ng matagal? Mag paikotikot sa street nyo? Hindi sagutin ang tawag ko?"
Also yesterday, another Lalamove driver took 6 hours of travel time to deliver our Medela Sonata. The driver refused to answer any of our calls when we tried to ask for status updates, even though he was already given a โฑ100 tip by our client.
For the safety of our household and the protection of our pumps, we are strictly moving to J&T and Grab only moving forward. Thank you for your understanding and continued support!
