06/06/2026
We have seen some posts and comments about the condition of our pool, and we would like to kindly clarify the situation.
First, we acknowledge that the pool water became discolored, and we sincerely apologize for any concern or inconvenience this may have caused. We understand the concerns raised and appreciate everyone who took the time to share their feedback.
1. The discoloration was due to a temporary issue with one of our filtration skimmers caused by an accidental obstruction in the system, which affected the pool's water quality for a short period of time. As soon as we discovered the problem, we immediately took action to address it and restore the pool.
2. We take pool maintenance very seriously. Every night, usually around 9:00 PM or after guests are done swimming, we test, treat, and maintain the water to ensure proper water quality, including chlorine levels as part of the treatment process. We also vacuum the pool daily, even during the days when the water appeared green. For reference, we have attached videos of our regular pool maintenance routine, one taken earlier today (June 6, 2026) before seeing the comments, and another from when the pool appeared green (June 1, 2026).
3. The appearance at the bottom of the pool is due to surface paint wear and not dirt, which we are already planning to repair as part of our maintenance work.
We truly appreciate constructive feedback, as it helps us improve our services. We also hope for understanding, as comments and jokes can sometimes affect a small business that is doing its best to serve its guests and provide a positive experience for everyone.
Thank you for your continued support and trust. May God bless us all. 🙏
