09/04/2026
🏨 Virtual Guest Relations Associate (Remote)
We’re looking for a detail-oriented and guest-focused Virtual Guest Relations Associate (GRA) to support hotel and short-term rental operations.
Key Responsibilities:
• Handle guest communication via phone, email, and OTA platforms (Airbnb, Booking.com, etc.)
• Manage reservations, modifications, and cancellations
• Coordinate with on-site teams (housekeeping, maintenance)
• Answer inbound calls and route them appropriately
• Maintain accurate records in PMS systems
Requirements:
• Experience in hospitality, reservations, or Airbnb/STR management
• Excellent English communication skills (written & verbal)
• Strong multitasking and problem-solving abilities
• Familiarity with PMS and OTA platforms is a plus
• Reliable internet and quiet workspace
Expectations:
• Fast response times (calls, messages)
• High accuracy in bookings and guest handling
• Professional and calm under pressure
đź“Ť Fully Remote | Growth Opportunities Available
