Boyd Emergency Support

02/12/2019

Belterra Park and Belterra Casino Resort team members: please visit Emergency.Boyd.net for information about closures due to the rising water levels of the Ohio River. This site will contain up-to-date information on reopening plans, as well as our team member hotline. Thank you for your cooperation.

10/09/2017

Treasure Chest Casino is now open. Team Members should report to work on their regular schedule.

IP Biloxi is now open. Team Members should report to work on their regular schedule.

If you have any issues please call your Manager or Human Resources.

10/08/2017

Property Operations Update on Tropical Storm Nate:

IP Biloxi Team Members:

IP Biloxi will be opening the casino as of 5pm, Sunday, October 8th. Team members should report for their normally scheduled shifts unless otherwise directed by their Managers. If you are unable to report for your shift, please contact your Manager immediately and follow all normal call-out procedures. Thank you for your patience as we worked through the closure.

10/08/2017

Property Operations Update on Tropical Storm Nate:

IP Biloxi Team Members:

We are currently evaluating opening procedures. We will continue to update the call-in line with further instructions. We will open for business sometime today, Sunday, Oct. 8, 2017. Team members should continue to call the hotline for updates. Opening teams will be contacted by management as soon as a decision is reached on reporting times.

The Team Member Hotline Number is 1-866-767-2740

Treasure Chest Casino Team Members:

Treasure Chest is now fully reopened and operating for the Gaming and Entertainment pleasure of our customers as of 9:50am CST today, Sunday, Oct. 8. 2017. Any staff calling into the EOC for Treasure Chest should be advised they are to report for their scheduled shift today and going forward, unless they have been advised differently from their manager this morning. For additional information, they can contact their department managers who are now all on property.

Resources:

If you are a team member at Treasure Chest or IP Biloxi, please stay in contact with your direct supervisor for direction on reporting to work. We will also post further updates as necessary to emergency.boyd.net and the Boyd Gaming Emergency Support page on https://www.facebook.com/boydemergency/.Team members can also call the BOYD EMERGENCY HOTLINE at (866) 767-2740 or (702) 692-4161 to learn of updated status.

This page will provide updates to Boyd Gaming team members during crisis situations.

10/07/2017

Update on Shelter Information:

Storm shelters on the coast are preparing to open as emergency management officials plan for the potential impact of Nate.

Five shelters in Harrison County will open at 2 p.m. Saturday:
• D'Iberville High School
• Saucier Lizana Shelter
• West Harrison Shelter
• Lobouy Rd. Shelter
• West Harrison High School

Three shelters in Jackson County will open at 8 a.m. Saturday:
• Central Jackson County Shelter; 5500 Ballpark Rd., Vancleave
• West Jackson County Shelter; 13000 Walker Rd., St. Martin
• East Jackson County Shelter; 18413 Hwy. 613, Hurley
• Jackson County Animal Shelter will be staged at each shelter to board animals for evacuees only. Pets must be in their own carrier.

Two shelters in Hancock County will open Saturday morning:
• Kiln Shelter, 18320 Hwy. 43, opening at 7 a.m.
• Leetown Shelter, 28290 Leetown Rd, opening at 10 a.m.
Two shelters in George County will open a 4 p.m. Saturday.
• Benndale Storm Shelter; 5207 Hwy. 26
• Agricola Storm Shelter; 3161 Cooks Corner Rd.

Anyone seeking shelter at these locations should bring prescription medication, eyeglasses, sleeping gear, baby/infant items, and a change of clothes. Pets will not be allowed.
There's still time to sign up for free rides to hurricane shelters in Harrison County. Coast Transit Authority will provide rides to shelters for those residents without transportation, but you have to register with CTA by calling (228) 896-8080 between 8am and 5pm Saturday.

CTA is also adjusting service due to Hurricane Nate. Regular bus routes will run until 2:30pm Saturday. There will not be any fixed bus route service on Sunday. CTA will resume all regularly scheduled bus service on Monday, October 9.

10/07/2017

Property Operations Update on Tropical Storm Nate:

IP Biloxi Team Members:

IP Biloxi Casino will close this afternoon, Saturday, Oct. 7, 2017 at 1 p.m. CST until further notice.

If you are a team member at IP Biloxi and are scheduled to work today, please do not report to work unless you have spoken with your Supervisor or Manager.

Continue to check the hotline for updates as this storm progresses. We anticipate reopening at 12pm (noon) CST on Sunday, October 8th but will make that assessment once the storm has passed.

If you are a team member at IP Biloxi, please stay in contact with your direct supervisor for further developments. We will also post further updates as necessary to emergency.boyd.net and the Boyd Gaming Emergency Support page on https://www.facebook.com/boydemergency/.Team members can also call the BOYD EMERGENCY HOTLINE at (866) 767-2740 or (702) 692-4161 to learn of updated status.

This page will provide updates to Boyd Gaming team members during crisis situations.

10/06/2017

Property Operations Update on Tropical Storm Nate:

Due to the Levee Gate closure, Treasure Chest Casino will close on Saturday morning, Oct. 7, 2017 at 8:00 a.m. CST until further notice. The property will have normal staffing until that 8:00 a.m. CST closure. Any team member currently scheduled to arrive later than 8:00 a.m. CST Saturday should NOT report as scheduled for their Saturday shift.

Regardless of where the system makes landfall, it is expected to move through quite quickly. At this time, that would mean we can expect greatly improved weather conditions by mid-day Sunday. However, the Levee District controls the timing of re-opening the levee gate, so full re-opening is not completely within our control.

While managers will make every effort to call team members with as much advance notice as possible once we learn of the reopening time, it is the responsibility of each team member who is scheduled to start their shift any time after 2:00 p.m. on Sunday and that have not spoken with their manager, to call the BOYD EMERGENCY HOTLINE at (866) 767-2740 or (702) 692-4161 to learn the updated status of our re-opening. You should call early enough to allow yourself plenty of time to be at work as scheduled, should we be able to re-open.

At this time, we do not have any additional property closures to announce. However, this is a fluid situation.

If you are a team member at Treasure Chest, please stay in contact with your direct supervisor for further developments. We will also post further updates as necessary to emergency.boyd.net and the Boyd Gaming Emergency Support page on https://www.facebook.com/boydemergency/.

This page will provide updates to Boyd Gaming team members during crisis situations.

11/02/2012

Borgata re-opened on Friday, November 2 at 4 pm ET. Below is additional information for team members on reporting to work:

Table Games: Team members should check schedule-ease or your Borgata email for reporting instructions.

Food & Beverage:
Borgata Buffet, Bread & Butter, In-Room Dining, Old Homestead, B-Bar, Gypsy Bar, Casino Beverage Service and Mangia all resumed operations on Friday. Team members working at these outlets should report to work as scheduled unless otherwise advised by management.

Noodle Bar, Fornelletto, Wolfgang Puck, Bobby Flay Steak, Long Bar, Society Club and Mixx should report as scheduled on Saturday, November 3. Metropolitan will open at 4 pm on Saturday, November 3, and resume normal operations. Reach out to your department manager if you have any questions.

Izakaya and Amphora will resume operations on Sunday, November 4. Team members at these restaurants should plan to report on Sunday for their regularly scheduled shift unless advised otherwise by management.

All other departments, please check directly with your department for instructions on reporting to work.

11/02/2012

We are pleased to announce that Borgata will re-open to the public at 4 pm ET today (November 2)!

Below are specific instructions for certain departments:

Casino Security: Report to work as scheduled for shifts beginning at 3 pm.

Table Games: Call scheduling for instructions to report for shifts beginning with swing shift tonight. Day shift table games team members will be contacted on reporting today, if needed.

Slot Operations: Check with your department for instructions. You may be contacted if we need you to report today.

Food & Beverage: Team members for Borgata Buffet, Bread & Butter, In-Room Dining, Old Homestead and Gypsy Bar should report today according to your regular schedule, unless you are instructed otherwise by your department. Swing shift Beverage staff (or later) should report as scheduled today. Mangia will operate normal hours starting today. All other F&B operations will open as needed, or as directed by your department.

Casino Cashiering, General Cashiering, Warehouse, Countroom: Please contact your department manager ASAP for your schedule.

Housekeeping: Report for scheduled swing and sunrise shifts today.

EVS and other Hospitality: Check with your department manager before reporting.

Spa, Salon and Barbershop: Do not report to work today, but check with Spa management regarding Saturday schedules.

All other team members: Check directly with your department for instructions; do not report to work on Friday if your manager does not instruct you to do so.

We will continue to provide updates here and at myborgata.net until we have resumed full operations. Thank you.

11/01/2012

We have not yet received word from the State of New Jersey on when Borgata will be permitted to reopen. However, several departments will be resuming work schedules on Friday, November 2:

Housekeeping team members should report to work for regularly scheduled shifts starting at 9 am ET on Friday, November 2.

Customer Care team members should report to work for regularly scheduled shifts on Friday, November 2.

Security team members scheduled to work on Friday, November 2, should call the Security Shift Manager for further information prior to reporting to work.

All other team members should not report to work on Friday, November 2, unless you are otherwise instructed by your manager.

We will provide further updates here and at myborgata.net as soon as new information is available.

10/31/2012

As of Wednesday evening (October 31), Borgata remains closed to the public at the direction of the State of New Jersey. We are still awaiting information on when we will be permitted to resume operations.

Team members scheduled to report to work on Thursday, November 1, should not report to work unless instructed otherwise by their manager.

We will continue to provide updates as we learn more. We wish all of our team members the best as you continue to deal with the after-effects of this storm.

10/30/2012

At the direction of the State of New Jersey, Borgata will not be reopening to the public on Wednesday, October 31. We do not yet have a projected reopening date.

All Borgata team members should call the Urgent Update Hotline at 609.317.7200, option 7, after 4:00 pm ET on Wednesday, October 31, for an update. We will also be providing updates here as they become available, as well as myborgata.net.

Our heartfelt thoughts are with all team members currently dealing with damage and power outages due to this storm.