06/22/2026
❤️ Hospitality Starts Before Check-In
Most people think hospitality starts when a guest checks in.
For us, it often starts with a phone call.
📞 “We are arriving around midnight. Will someone be there?”
✅ Yes, absolutely.
📞 “I don’t use GPS. Can you help me find the hotel?”
✅ Of course. We will gladly guide you here.
📞 “I have difficulty walking. Do you have a ground-floor room?”
✅ Yes. All of our rooms are on the ground floor.
📞 “I recently had surgery. Do you have a room with a recliner?”
✅ Yes. Our King rooms have recliners.
📞 “How far will my car be parked from my room?”
✅ Right in front of your room under the well-lit covered parking and that’s one of our guests’ favorite features.
📞 “Can I keep an eye on my vehicle from my room?”
✅ yes, you can.
📞 “My flight leaves at 5:00 AM. Can I get an airport shuttle at 3:45 AM?”
✅ Yes, we can help with that.
📞 “Do your rooms have a refrigerator and microwave?”
✅ Yes, every room does.
📞 “We are coming for a medical appointment. Can we check in early if the room is ready?”
✅ If we can, we will gladly help.
📞 “We have been driving all day. Are there restaurants nearby?”
✅ Yes, several are within walking distance.
📞 “Do you have guest laundry?”
✅ Yes, we do.
📞 “Do you have extra blankets?”
✅ Of course.
📞 “How far are you from downtown?”
✅ Just a couple of blocks away.
📞 “We have never been to Medford before. What should we see while we are here?”
✅ We love helping guests discover Southern Oregon. Many of these conversations last longer than expected because we genuinely enjoy helping guests explore Southern Oregon and all it has to offer.
📞 “We are traveling with a cooler full of food. Do the rooms have refrigerators?”
✅ Yes, every room has a refrigerator to help keep things fresh.
📞 “We are trying to keep this trip affordable. Are there any parking fees?”
✅ No. Parking is free.
But what we remember most isn’t the questions.
It’s what sometimes happens at the end of the call.
After helping with directions, answering questions, or simply listening to their concerns, a guest will sometimes say:
💙 “Thank you. You have been so helpful.”
💙 “I feel much better now.”
💙 “I haven’t even met you yet, but I feel like you have become my friend.”
And every now and then, when they arrive at the hotel, they will walk into the office and ask:
😊 “Are you the person I spoke with on the phone?”
When we say yes, their face lights up.
😊 “I was looking forward to meeting you.”
Those moments mean a lot to us.
Because hospitality isn’t just about providing a room.
It’s not just about check-in and check-out.
It’s about helping someone feel comfortable before they even arrive.
It’s about turning a stressful trip into an easier one.
It’s about being a friendly voice on the other end of the phone.
Sometimes a guest arrives as a stranger.
But thanks to one conversation, it feels like we are welcoming an old friend.
And that may be one of the most rewarding parts of what we do.
📍 Rodeway Inn Medford South I-5
901 S. Riverside Ave.
Medford, OR 97501
📞 541-776-9194
❤️ An Affordable Lodging for Every Traveler
