10/18/2021
Looking for a motivated Guest Services Manager for a brand new Holiday Inn Express & Suites in Mt. Joy, PA!
To supervise and participate in the operations of the hotel in order to achieve the desired sales and profit goals. To deal with guests, potential guests, and community leaders. To maintain the highest ethical standards of operation and quality of services for the hotel. To ensure good working relationship with the departments by overseeing and guiding the staff thru open communications and at times hands on participation.
Key Areas of Accountability:
Ensure guest receive professional, efficient, prompt and courteous service.
Ensures training and development of Front Office Staff to enable effective job performance, teamwork attitude, and clear communications. Ensures Front Office Staff compliance to assigned position performance standards.
Provide weekly statistic reservation forecasts, revises and maximizes selling strategies appropriately, and lead front desk in managing hotel reservations systems to goal.
Confers with General Manager and department heads to review activity, operating, and sales reports. Recommends needed changes in programs or operations.
Updates rates in Property Management Systems and area/web reservation center.
Carries out all reasonable requests of management not listed above.
Other Duties & Responsibilities:
· Works weekends and holiday shifts as Manager on Duty or/as assigned
· Fills in as needed for Night Audit and Front Desk Coverage when needed or deemed necessary.
· Participates in the selection of Front Office Personnel
· Trains, Cross-Trains, and retains all front office personnel
· Supervises workloads during shifts assists when demand requires
· Evaluates the job performance of each front office employee.
· Maintains master key account
· Maintains a thorough knowledge of room rack locations, types of rooms, room rack operations, package plans, and discounts.
· Verifies that accurate room status information is maintained and properly communicated.
· Anticipates and Intervenes in all incidents of guest’s dissatisfaction and attempts to satisfy all such guests, with in hotel policy.
· Maintains a detailed knowledge about the hotel’s services and hours of operation
· Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
· Assists in the developing and maintaining all aspects of the hotel’s reservations system directed toward the maximization of profit.
· Updates group information. Maintains, Monitors, and Prepares group requirements. Relays information to appropriate departments.
· Reviews and completes credit limit report
· Participates in the Localized Sales & Marketing Plan for the Corporate and Leisure Travel Market.
· Knowledge of cash handling procedures. File and posts all charges to guest master and city ledger accounts.
· Possess a thorough knowledge of credit and check-cashing policies and procedures and adheres to them.
· Conducts regularly scheduled meetings of Front Office Personnel
· Wears the proper uniform at all times, Requires all front office employees to wear proper uniforms at all times
· Upholds the hotel commitment to hospitality & quality guest service.
