14/04/2020
We are now in search for an experienced Butler for a World Class luxury 5 star Hotel in London
The successful candidate will serve as a key point of contact for Guests and VIP Guests throughout their stay.
The successful candidate will be responsible for serving food courses and alcoholic beverages to guests, Also provide a courteous, professional, efficient, flexible and personalized service at all times. He/she must be well groomed, clean, pleasant and creating renowned memorable experiences for the guests.
Start date: September/October
Duties and Responsibilities:
*Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
*Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
*Keeps concerned departments informed about the guest allergies and food preferences.
*Follows all the guest needs until they are completed to the total guest satisfaction.
*Welcomes the VIP guest and other guests availing butler service.
*Serves welcome drinks and escorts the guests to their assigned rooms.
*Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with the personal assistants for luggage delivery.
*Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
*Checks in with guests to ensure satisfaction with each food course and/or beverages.
Prerequisites:
*Positive attitude and good communication skills, with excellent grooming standards.
*Commitment to delivering a high level of customer service.
*Flexibility to respond to a variety of different work situations and ability to work on your own.
Experience:
*Minimum 5 years experience at a similar level at a 5 star or full service hotel.
Please forward your CV to [email protected]