08/01/2025
Subject: Administration Officer
DIRANG BOHLE TRADING
GROUP
27 December 2024
Job Summary:
Join The Adante Lodge's office as an Administration Officer with experience in the hospitality
industry.
Key Responsibilities:
Guest Services & Communication
Assist with check-in and check-out procedures, ensuring all guest information
is accurately recorded.
◦ Respond to guest inquiries in person, via phone, or email, providing
information on the facilities and local area,
◦ Coordinate with housekeeping and maintenance staff to ensure guest
satisfaction
◦ Folow all company policies and procedures,
◦ Maintain confidentiality of proprietary information, and protect company
image
Reservations & Bookings
◦ Support administrative tasks including managing reservations, including
entering data into the booking system.
◦f Confirm reservations and follow up with guests as needed to ensure a smooth
arrival.
○ Processing transactions for lodging
Administrative Support
3.
◦ Maintain and organise guest records, documentation, and files.
Support the manager with daily reports and administrative tasks.
◦
Prepare welcome packets, keys, and other materials for ariving guests.
◦
◦
Manage asset registry
Oversee petty cash, including security, transactions, and reconciliation
Assistin marketing efforts and maintain a social media presence.
Hospitality & Ambiance
4.
Ensure the reception area is clean, organised, and welcoming for guests.
Help with minor setup tasks in the common areas to enhance guest
experience.
Engage with guests and colleagues, fostering a deeper understanding of
different cultures and customers' needs
5. Policies and Procedures
○ Ensure uniform, nametags, and personal appearance are clean, hygienic.
and professional.
◦ Adhere to company policies and procedures.
○ Perform other reasonable job duties as requested by the manager.
◦ Protect company tools, equipment, machines, or other assets per
company policies and procedures.
◦ Protect the privacy and security of guests and coworkers.
Required minimum education and training:
National Senior Certificate
A minimum of 10 years of previous experience in an administrative role, preferably in
e
hospitality
Fluent in English and isiXhosa.
Proficiency in MS Office
Strong communication and interpersonal skils,
Basic proficiency in Microsoft Office (Word, Excel)
Ability to work independently and as part of a team
Abilty to handle stressful situations with a calm, positive attitude.
Desire to learn.
Preferable requirement
National Certificate (Hospitality), National Certificate N4-N6 in Hospitality and
Catering Services, Higher Certificate in Hospitality Management Practice
• Located in Mthatha, Eastern Cape
Must be above 40years old
How to apply
Should you be interested in applying for this vacancy, please email your CV to
[email protected]. The email subject line of the email must be the Administration
Officer Application.
Application deadline: 06 February 2025
The Adante Lodge, a division of Dirang Bohle Trading Group is an equal-opportunity
employer. We believe in hiring a diverse workforce and sustaining an inciusive, people-first
culture. We are committed to non-discrimination on any protected basis, such as disability or
any other basis covered under applicable law.
