29/08/2024
https://www.facebook.com/100054726911684/posts/983871146780440/
JOB ADVERTISTMENT, 2024
Send CV to [email protected].
Mukondeplolitan Hotels & Apartments located in Livingstone, Zambia is a prestigious five-star establishment known for its exceptional service and elegant accommodations. We prioritize the safety and security of our guests and staff, ensuring a peaceful and secure environment.
Position: General Manager (1)
Key Responsibilities
-Oversee daily operations, ensuring compliance with hotel policies and standards.
-Develop and manage the hotel’s budget, monitor financial performance, and implement strategies to enhance profitability.
-Ensure excellent customer service, address guest complaints, and implement strategies to improve guest satisfaction.
-Recruit, train, and manage hotel staff, conduct performance evaluations, and foster a positive work environment.
-Develop and execute marketing strategies to promote the hotel and establish relationships with key partners.
-Ensure compliance with all regulations, maintain safety standards, and manage emergency situations.
-Develop long-term strategies for business growth, conduct market analysis, and stay updated with industry trends.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen with experience in budgeting and financial analysis.
- Proficiency in hotel management software and technology.
- Ability to work under pressure and handle challenging situations effectively.
Job Title: Hotel Receptionists (4)
Position Type: Full-Time
Job Description:
As a Hotel Receptionist, you will be the first point of contact for our guests. Your primary responsibility is to provide excellent customer service and ensure that all guests have a pleasant and memorable stay.
Duties and responsibilities
- Greeting and welcoming guests upon arrival.
- Checking guests in and out efficiently.
- Managing reservations and room assignments.
- Answering and directing phone calls.
- Handling guest inquiries and resolving complaints promptly.
- Coordinating with housekeeping and maintenance staff.
- Processing payments and maintaining accurate records.
- Assisting with administrative tasks as needed.
Requirements:
- Grade 12 certificate, additional education in hospitality is a plus.
- Proven experience as a receptionist or in a customer service role.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software and MS Office.
- Strong organizational and multitasking abilities.
- A friendly and professional demeanour.
- Ability to work flexible hours, including weekends and holidays
Job Title: Hotel Chef (3)
Job Type: Full-Time
Job Description:
We are seeking a talented and experienced Hotel Chef to oversee all culinary operations within our hotel. The ideal candidate will be creative, detail-oriented, and capable of delivering a high standard of cuisine that enhances our guests' dining experiences.
Key Responsibilities:
- Plan and execute innovative menus for our restaurant, room service, and event catering.
- Oversee daily kitchen operations, ensuring efficiency and high standards.
- Promoting a positive and productive work environment.
- Food preparation, presentation, and portion sizes for consistency and quality.
- Maintain inventory and manage ordering to ensure fresh ingredients and supplies.
- Ensure compliance with health, safety, and sanitation regulations.
- Collaborate with the management team to plan special events and promotions.
Requirements
- Proven experience as a Chef, preferably in a hotel setting.
- Culinary degree or equivalent professional experience.
- Strong leadership and organizational skills.
- Proficiency in various cooking techniques and cuisines.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks.
- Flexibility to work evenings, weekends, and holidays.
Job Title: Hotel Cleaners (5)
Job Type: Full-Time/Part-Time
Job Description:
We are seeking dedicated and detail-oriented Hotel Cleaners to join our housekeeping team. The ideal candidates will have keen eyes for detail and a passion for maintaining high standards of cleanliness throughout the hotel.
Key Responsibilities:
- Clean and sanitize guest rooms, bathrooms, and common areas according to hotel standards.
- Make beds, change linens, and replenish guest room supplies.
- Vacuum, sweep, mop, and dust all areas as needed.
- Handle and dispose of trash and recyclables.
- Report any maintenance issues or safety hazards to the housekeeping supervisor.
- Ensure all cleaning equipment and supplies are properly stored and maintained.
Requirements:
- Previous housekeeping or cleaning experience preferred but not required.
- Ability to work independently and as part of a team.
- Strong attention to detail and commitment to excellence.
- Flexibility to work various shifts, including weekends and holidays.
Job Title: Tour Guides (3)
Job Type: Full-Time/Part-Time/Seasonal
Job Description:
We are seeking enthusiastic and knowledgeable Tour Guides to join our team. The ideal candidates will have a passion for storytelling and a deep understanding of the city’s history, culture, and landmarks.
Key Responsibilities:
- Lead groups on walking tours, providing engaging and informative commentary.
- Share historical, cultural, and practical information about various sites and attractions.
- Answer questions and provide recommendations to enhance the guest experience.
- Ensure the safety and comfort of all tour participants.
- Manage time effectively to keep tours on schedule.
- Handle any issues or emergencies that arise during tours.
Requirements:
- Proven experience as a Tour Guide or in a customer-facing role.
- In-depth knowledge of the city’s history, culture, and main attractions.
- Excellent communication and storytelling skills.
- Friendly, outgoing, and professional demeanour.
- Strong organizational and time management skills.
- Physical ability to walk long distances and be on your feet for extended periods
- Flexibility to work various shifts, including weekends and holidays.
Job Title: Hotel Security Guards (4)
Job Type: Full-Time/Part-Time
Job Description:
We are seeking a vigilant and professional Hotel Security Guards to join our security team. The ideal candidates will have strong observational skills and a commitment to maintaining a safe and secure environment for all guests and employees.
Key Responsibilities:
- Monitor and patrol hotel premises to detect and prevent safety hazards.
- Respond promptly to security issues, alarms, and emergency situations.
- Ensure all security equipment and systems are functioning properly.
- Conduct regular checks of all access points and secure areas.
- Maintain detailed and accurate logs of daily activities and incidents.
- Assist in the investigation of security breaches, theft, and other incidents.
- Provide excellent customer service while enforcing hotel security policies.
- Collaborate with local law enforcement when necessary.
Requirements:
- Proven experience as a Security Guard or in a related field.
- Excellent observation and problem-solving skills.
- Ability to remain calm and composed in high-pressure situations.
- Physical ability to stand, walk, and patrol for extended periods.
- Flexibility to work various shifts, including nights, weekends, and holidays.
How to Apply
If you are interested, submit your resume and cover letter to [email protected] by 30th June, 2024.
