09/07/2021
The ideal candidate will be constantly assessing the systems in place to ensure that they are both safe and operating efficiently. This candidate will be comfortable managing a team and conducting analysis in order to highlight areas for improvement. This candidate should also be comfortable ensuring necessary utilities are working correctly and possess strong organizational skills in order to keep track of multiple projects at once.
Essential Functions
Supervise the day to day security operations of an assigned client site
Compile comprehensive monthly reports detailing time allocation for PPMโs and Call-Outs
for specified Projects and client, faults, root causes, trends, recurring incidents,
recommendation, system enhancements & upgrades, and training.
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
Responsibilities
Ensure all required reporting and contract compliance requirements are met
Handle any escalated security issues or emergency situations appropriately
To ensure a business development strategy is in place, to deliver the contract/s growth aspirations in line with the commitment; including ad-hoc additional challenges.
To ensure effective financial management is in place to achieve turnover, profit and cash targets, and to meet corporate and legal requirements.
To lead customer service excellence and a continuous improvement culture, so that the business remains at the leading edge of service delivery and value.
Build and develop the Engineering and Maintenance Department staff at full strength, and coordinate resources including hiring and management of qualified maintenance managers, engineers, and technicians;
Assume overall responsibility for setting of engineering standards, controlling the configuration of the system, and the delivery of planned and reactive maintenance.
Manage Level 1-5 maintenance support activities for all maintenance activities for the clients.
To develop, agree and manage a robust strategy and annual plans for the contract/s to meet the contractual requirements and business targets.
To contribute towards developing the strategy of the parent organisation.
Meet all contractual scheduled hours with a minimum of unbilled overtime
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Qualifications
BSc in Electrical/Electrotechnical Engineering, specialization in Security Systems (preferred).
Experience in overseeing Maintenance & Engineering in the UAE with minimum of 5 years
SERVICE PROVIDER managing Facilities Management contracts in UAE
Experience in planning maintenance operations.
