26/05/2026
🤖💙 Meet Lucy – The Burpo’s new AI Phone Assistant!
Lucy has officially joined the team and she’s here to help answer calls, assist with bookings and answer your questions when you contact the Tavern.
Like any new team member, Lucy is still learning, so please be patient with her while she settles into the role. Our team is always here to help if needed, and we’ll continue teaching Lucy the Burpo way every day!
As our venue continues to grow, we’ve introduced Lucy to help us manage the increasing number of phone enquiries and ensure your calls are answered as quickly as possible. Many large venues are already using AI technology, and we felt it was time to bring a little extra support to our team too.
📞 Taking a booking with Lucy?
Please remember that your booking is only confirmed once you receive a confirmation text message from OpenTable. If you don’t receive a confirmation text, your booking has not been successfully confirmed.
💻 Prefer to book yourself?
You can book your table anytime, day or night, directly through our website in just a few clicks.
Lucy may be artificial intelligence, but our hospitality is 100% real. ❤️
If you chat with Lucy, let us know what you think below! 👇