02/06/2026
Guest Services Officer / Receptionist / All-Rounder (Casual)
Job description:
Do you enjoy helping people feel welcome and creating great guest experiences? We are looking for a friendly, reliable, and enthusiastic team member to join our motel team as a Casual Guest Services Receptionist & All-Rounder.
About the Role
As one of the first faces our guests see, you will play an important role in ensuring every guest has a comfortable and enjoyable stay.
Key Responsibilities:
Welcome guests with a warm and friendly attitude
Handle phone, email, and online reservations
Process payments, check-ins, and check-outs
Provide local information and recommendations about Horsham and the surrounding region
Maintain a neat, professional, and guest-ready reception area
Additional Duties (during quieter periods at reception):
Strip beds and assist housekeeping staff as required
Wash, dry, and replenish dishes in guest rooms
Count and organise linen deliveries
Prepare breakfast order trays and deliver breakfast to guest rooms
Assist with general motel operations as needed
About You:
Customer-focused with a positive and professional attitude
Excellent communication and interpersonal skills
Enjoy working as part of a team
Comfortable using computers and learning new systems
Experience with RMS or other hotel reservation systems is preferred
Flexible and available to work weekends when required
Previous hospitality experience is desirable, but not essential—we are happy to train the right person
Why Join Us?:
Work with a supportive and friendly team
Be part of an award-winning property
Gain valuable hospitality and customer service experience
Enjoy a varied role where no two days are the same
To apply, please email your resume to:
[email protected]
We look forward to hearing from you. :)
