17/08/2026
A FIVE NIGHT STAY .... For our guest, that will never be allowed to stay again!
August 26-Kimmy: We have only ever had one guest that caused an issue whilst staying with us - which Airbnb sorted out for us. Then there is this lady - wow, it took our 2 cleaners 6 hours to clean up after her stay:
- 5 x large bags of rubbish
- Nearly every dish/glass/cup was used, and left with food on it, all around the room and not washed
- Airfryer used and not cleaned
- Food left in the fridge
- Blood on sheets/doona/towels, which had to be thrown out
- Lost 2 swipe entry cards
- Destroyed the toaster
- Had to pay our staff to let her into the unit twice, due to missing cards
- Multiple attempts to extend the stay with Airbnb, with no funds to cover it
- Harassed us for the entire stay with questions about the unit, then for days after - trying to extend her stay or get us to book her other accomodation in Rockhampton
The extra cleaning and replacement of items cost came for $712.00, which she is refusing to pay - so now we have to wait and see if Airbnb insurance will cover it!
Fortunately our cleaning crew got it all put back in order within two days, and we had the next guest come in the day after they finished!