Pirin River Ski & Spa is TripAdvisor's Travellers' Choice 2017 and 2016 winner for hotel with Best Service for whole Bulgaria and holder of TripAdvisor's Certificate of Excellence for five consecutive years. Hotel Pirin River Ski and Spa is TripAdvisor’s Travellers’ Choice Winner in the category of Best Service for 2017, 2016, 2015 and 2014 and holder of Certificate of Excellence for the past fiv
e years. Actually, the answer is very simple – we care about our guests and we love what we do. That is why all of us at Pirin River Ski & Spa always do our best to make sure that our guests will have fabulous, fun and carefree holidays. We love our guests and from what they’ve written, it seems that they love us, too. So, let’s ask them why THEY think Pirin River Ski & Spa is special.....
“…We chose Pirin River because it was #1 Bansko resort - and well it deserves that title!...”
“…We spent 9 days and every day was special…”
“…Amazing service! The front desk was very nice, patient and helpful...”
“…I cannot emphasize enough how wonderful the staff were…”
“…If star ratings were awarded on service alone then this hotel would be a 5*…”
“…All staff speak English amongst many other languages…”
“…On arrival, we were immediately impressed with the hotel and apartment. Both were 'high spec', spotless and modern, yet retaining the traditional Bulgarian style for authenticity…”
“…The hotel is very clean, modern facilities and lovely and welcoming…”
“…We were pleasantly surprised by the gorgeous room we had with a balcony and a view of the mountains. The living / kitchen area is spotlessly clean with a comfy corner couch, a fireplace, dining table, tv and all utensils and cooking facilities you could need. The bed was comfy and there was plenty of storage and a safe. The bathroom again was spotlessly clean…”
“…We had a 2 rooms apartment, large, clean and luminous, with a terrace, a functional bathroom and a very well equipped kitchenette. That was the best equipped that we had ever in our trips - some of the... tools I am not sure we have them at home :) ... “
“…TV stations with dozens of channels worldwide, Internet connection (WiFi) that was awesome and fast…”
“…The Spa is really well looked after, 2 saunas, a turkish bath, a nice size pool and a whirlpool bath is what you would expect to find at a 5 star hotel...”
“…The pool is nice and both our girls loved it. It was always clean, warm enough (in most of the days it had 31-32 degrees C), deep enough, but our 7 years daughter still could touch the bottom (with a small effort... :)…”
“…Massage and treatments were lovely and very good value!...”
“…I had a facial in the spa which was lovely and relaxing, and the therapist was very friendly…”
“…The food.. I have never eaten better food for that money! brilliant!...”
“…The breakfasts were really fantastic! A really substantial variety of food to eat. The fresh fruit salads were really good. The eggs and bacon and chocolate pancakes were really great too….”
“…Lots of variety with meals and plenty of fruit and vegetables. We were a varied bunch but there was plenty of choice for us all. We've always gone self-catering before but we will certainly be back half board again in this hotel…”
…The dining room was great - good food and very, very nice waitresses, and an added bonus of very enjoyable background music…”
“…The bar was family friendly. Great range of beers and soft drinks…”
“…The bar man was really lovely too, very friendly and made terrific cocktails…”
“…The hotel has a cozy bar serving amazing hot chocolate and other drinks - the 2 Lev (65p?) bottles of local beer are awesome…”
“…One of the real selling points for this hotel is that you can get your lift pass and equipment at the hotel! If the equipment you want is not available at the hotel then they will arrange it for you with other shops in the town, they were really accommodating to us…”
“…There is a shuttle bus from the hotel to the gondola, and we never waited more than 5 minutes for the driver to appear. Perfect with the kids. I didn't have to carry 2 sets of skis far at all!...”
“…You can rent skis etc directly from the hotel, and the lovely boot room man had us all kitted out with new equipment within hours of our arrival and helped us get organised every morning then sorted all our gear out every evening…”
“…The hotel organised our transfers to and from Sofia and the drivers were friendly and punctual, and the cars very comfortable…”
“…Great drivers would take you safely from and to the airport…”
“…An advantage for us was also the parking…”
“…Situated half way between the gondola and the old town it is in a perfect location…”
“…I liked the location as it was very quiet, not on a main road or next to any night clubs - however a very short walk to those!...”
“…Everything was so easy . We didn't leave the hotel except to ski…”
“…You really get there, for a reasonable price, significant utility, quality, simplicity... and a warm atmosphere…”
“From the moment you book until the last day, Katarina and Jaroslav will make your holiday a dream come true. …”
What should we say? A big THANK YOU to all of you for your kind words! You all are the reason why we love what we do… and an inspiration for us to continue improving… We are looking forward to seeing you again! You have not been in Pirin River Ski & Spa yet? Well, maybe it is time for you to visit and write your own story about Pirin River Ski & Spa…. Ah, and remember, as Tom wrote: “If you book elsewhere you’re missing out!!!”
