08/10/2026
📢 VACANCY: OPERATIONS SUPERVISOR – ECHO LODGE, KANG
Echo Lodge, a 10-room hospitality establishment in Kang, Botswana, is looking for an experienced and hands-on Operations Supervisor to join our team.
We are looking for a mature, energetic and reliable hospitality professional who can take responsibility for the day-to-day operations of the lodge and ensure that guests receive excellent service.
KEY RESPONSIBILITIES
The successful candidate will be responsible for supervising and coordinating:
🏨 Front Office & Guest Services
* Check-ins, check-outs and reservations
* Guest enquiries and complaints
* Cash handling and daily front-office controls
* Ensuring a professional and welcoming guest experience
🧹 Housekeeping
* Supervise room cleaning and presentation
* Ensure rooms and public areas meet required standards
* Monitor linen, cleaning materials and housekeeping supplies
* Conduct regular room inspections
🍽️ Restaurant & Bar
* Supervise restaurant and bar operations
* Ensure good food and beverage service
* Monitor stock and wastage
* Maintain cleanliness, hygiene and service standards
🔧 Maintenance & General Operations
* Identify and report maintenance problems promptly
* Coordinate basic repairs and follow up on contractors/technicians
* Monitor water, electricity, equipment and general facility conditions
* Ensure the property is safe, clean and operational
👥 Staff Supervision
* Allocate duties and supervise staff
* Ensure staff discipline, punctuality and grooming
* Train and coach staff on customer service and operating procedures
* Ensure smooth operations across all departments
⭐ Customer Service & Sales
* Build strong relationships with guests
* Handle complaints professionally and resolve problems quickly
* Identify opportunities to increase room, restaurant and other lodge sales
* Promote repeat business and positive reviews
REQUIREMENTS
The ideal candidate should have:
* At least 3–5 years’ experience in hospitality operations
* Strong experience in front office and housekeeping
* Practical knowledge of restaurant and bar operations
* Good understanding of general hotel/lodge management
* Strong customer service and communication skills
* Ability to supervise and motivate staff
* Ability to identify and resolve operational and maintenance problems
* Good computer skills
* Strong organisational and administrative skills
* Ability to work under pressure and take responsibility
* A hands-on, problem-solving attitude
* Hospitality qualification will be an added advantage
* Experience working in a lodge, guesthouse or hotel environment is preferred
This is NOT a desk-only position. We are looking for a hands-on operations person who can move across departments, identify problems, supervise staff and make sure the lodge operates smoothly every day.
📍 Location: Kang, Botswana
🏨 Employer: Echo Lodge
HOW TO APPLY
Send your CV and a brief cover letter explaining your hospitality experience and why you are suitable for the position to:
📧 [email protected]
📱 WhatsApp: 26773435794
Closing date: 20/10/2026
Only shortlisted candidates will be contacted.
Echo Lodge – Hospitality with a personal touch
