08/06/2026
VACANCY: ROOMS DIVISION MANAGER
Located on the banks of the Chobe River in Kasane, Botswana, Chobe Marina Lodge sits at the gateway to Chobe National Park and the meeting point of four countries. This reopening role calls for warm safari hospitality, disciplined systems and calm operational control.
Chobe Marina Lodge is preparing for its reopening and is seeking a strong Rooms Division Manager to lead and stabilise the rooms operation during this important phase.
The successful candidate will be responsible for Front Office leadership, guest arrival and departure experience, PMS discipline, room readiness coordination, reservations handover, cashiering controls, night audit routines, staff training and the overall guest journey.
This role requires a hands-on operator with strong systems knowledge, calm leadership and the ability to build structure in a reopening environment.
Role at a Glance
• Position: Rooms Division Manager
• Location: Kasane, Botswana
• Property Type: Luxury Safari Lodge
• Reports to: General Manager
• Accommodation: Live-in / staff accommodation provided
• Start Date: To align with the pre-opening and reopening mobilisation plan
Key Responsibilities
• Lead and stabilise the Rooms Division during reopening.
• Manage Front Office operations and guest arrival / departure experience.
• Ensure disciplined and accurate use of Opera Cloud or a comparable PMS.
• Coordinate room readiness with Housekeeping and Maintenance.
• Oversee Housekeeping standards including room preparation, turndown, public areas, linen / laundry control and supplies inventory.
• Collaborate with F&B, Activities partners, Housekeeping, Maintenance, Reservations and Sales to ensure a seamless guest journey.
• Support accurate reservations handover, room allocation and inventory control.
• Maintain strong cashiering, billing and night audit controls.
• Train and develop the Front Office team.
• Monitor guest feedback and resolve complaints professionally.
• Support accurate reporting of occupancy, ARR, RevPAR and market segmentation.
• Use AI and digital tools practically to improve reporting, communication, training and operational efficiency.
Key Requirements
• Proven experience in Rooms Division, Front Office or lodge / resort rooms operations.
• Strong Opera, Opera Cloud or modern PMS experience.
• Experience in a hotel, lodge, resort or high-volume leisure environment.
• Strong understanding of room inventory, reservations flow, rate codes, billing, cashiering and night audit controls.
• Practical interest in AI tools and digital process improvement.
• Experience coordinating Housekeeping standards, room inspections, turndown, public area cleanliness, linen / laundry controls and amenities management.
• Experience monitoring guest feedback platforms, online reviews, service recovery actions and guest satisfaction surveys.
• Ability to train and develop teams in a structured and practical way.
• Strong guest service, complaint handling and communication skills.
• Pre-opening, reopening or refurbishment experience will be a strong advantage.
• Experience with SiteMinder or a similar channel manager will be advantageous.
• Must be willing to live and work in Kasane, Botswana.
What We're Looking For
• A calm, detail-focused rooms operator who remains steady under pressure.
• A warm but firm team leader who can train, mentor and hold standards consistently.
• A systems-minded manager who understands that accurate PMS data drives guest service, revenue reporting and forecasting.
• A practical problem-solver who can improve the operation, not just run the shift.
What We Offer
• Competitive salary package commensurate with experience.
• Live-in staff accommodation and meals while on duty.
• Opportunity to play a key role in a major lodge reopening.
• Professional development and career growth within a regional hospitality group.
• The opportunity to work in one of Southern Africa’s most spectacular safari destinations.
This is a key reopening role suited to a disciplined, systems-minded hospitality professional who can combine guest warmth with operational control.
How to Apply
• Please submit a detailed and updated CV.
• Please include a short cover letter highlighting relevant Rooms Division, PMS, Housekeeping coordination and reopening experience.
• Please include contactable references from your two most recent employers.
Applications to: [email protected]
Closing date: 22 June 2026
Only shortlisted candidates will be contacted.