09/28/2020
Comfort Inn & Suites Barrie, ON
Our Comfort Inn & Suites Barrie, ON hotel is looking for a new Front Desk Agent to join our team.
The Front Desk Agent will work with our team to provide guests with exceptional service and memorable experiences. **This job includes weekends and over night shifts.
Responsibilities and Duties:
Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments.
Resolve guest complaints or conflict situations
Book and record accurately all hotel room reservations or inquiries
Ensure all incoming calls are answered in a professional manner and according to hotel policies
Make, confirm, change and cancel reservations
Use up-selling techniques to increase reservations revenue
Ensure that check in/checkout standards are being met
Assist guests in accessing hotel facilities and services as well as services available in the community.
Qualifications:
Hotel Experience strongly preferred
Diploma/Degree in Hotel Management preferred
Professional presentation
Excellent communication skills (a second language is an asset)
100% punctual, dependable and ready to advance and learn
Excellent problem-solving skills and the ability to work well under pressure and stressful situations
Exceptional multitasking skills and ability to be empathetic to guest needs
Ability to work with computers
Ability to do other work as needed (mainly breakfast & laundry)
Covid-19 variances are in play - will be discussed during interview.
Part-time hours: 24 per week
Job Types: Full-time, Part-time, Permanent
Salary: From $14.00 per hour
