03/25/2022
ASIC RESPONSIBILITIES:
Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
Ensure effective check-in and check-out procedures are followed for details and standards
Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc. are delivered upon
Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no show complaints
Effectively communicate with co-workers as needed, to insure that guest expectations are exceeded
Maximize room revenue by following revenue management strategies and techniques as directed by the GSM
Follows shift checklists to ensure all duties are completed in a timely manner
Must maintain proper balance and knowledge of daily transactions and float responsibilities
SKILLS, ABILITIES AND QUALIFICATIONS:
Able to work as a team player
Highly organized and time efficient
Related experience with Front Desk operations an asset
High proficiency in operation of computers
Able to handle difficult situations, accommodate special requests
Professional in appearance and demeanor
Excellent communication skills
Able to maintain a flexible work schedule, including evenings and weekends & holidays
Able to work effectively in a fast paced environment with minimal supervision
Criminal Background Required
