05/07/2020
AIR TRANSAT ANNOUNCEMENT
Hello,Due to the ongoing global COVID-19 pandemic, we must extend the suspension of our flights until June 30, 2020.This difficult decision stems from the travel restrictions still in place, as well as the continued uncertainty about when the borders will reopen, both in Canada and at the destinations to which we fly. In this context, we must accept that a resumption of flight operations prior to this date is not feasible.Given this situation beyond our control, we’re sorry that the travel plans of some of your clients cannot come to fruition. Since they have a trip planned with Air Transat in June, they will receive a credit for the value of the amount received on file, which can be used within 24 months of their original return date. This credit will automatically be applied to their file, so you don’t need to contact us to request it.The file may be processed in several steps: for instance, one passenger at a time, or your seat selection (if applicable) in a second step. But rest assured that the full amount of your booking will be credited. For more details, we invite you to consult the frequently asked questions.The current situation, which is hitting the tourism industry hard, is forcing us to take these exceptional measures. However, we remain committed to resuming our operations as soon as possible, while respecting the necessary health measures to ensure the safety of our passengers, which remains our top priority.We thank you for your loyalty and look forward to seeing travellers on board. May 7, 2020