24/02/2025
皇家加勒比邮轮诚聘马来西亚籍Guest Services Officer!
Recruitment: Guest Services Officer (Malaysian Candidates)
Recruitment: Guest Services Officer (Malaysian Candidates)
Company Profile:
Royal Caribbean International is a global leader in the cruise industry, offering unforgettable vacation experiences to guests from around the world. We pride ourselves on delivering exceptional service, innovative onboard activities, and world-class hospitality. Join our team and be part of an exciting journey to create lifelong memories for our guests!
Position Summary:
The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor always. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Requirements:
- Minimum one-year experience in a customer contact position within the hotel field or related industry.
- Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
- Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
- Required to speak English clearly and distinctly. Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
- Ability to operate basic office equipment, including telephones, computers and copy machines.
- Completion of high school or basic education equivalency preferred
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Travel the world while working onboard our state-of-the-art ships.
- Be part of a diverse and dynamic team.
- Experience the excitement of working in a world-renowned hospitality brand.
How to Apply:
If you are ready to embark on an exciting career with Royal Caribbean International, please send your updated resume to：
Email: [email protected]
Whatsapp: +86 137 6195 5497
Wechat: icruise15
Zalo: +86 1738 6525 497
Shortlisted candidates will be contacted for an interview.
Join us and set sail on a rewarding career journey with Royal Caribbean International!
