Customer Alliance

30/10/2024

Customer Alliance is now a 2024 Connected Partner with Expedia!

This partnership status means our customers can now reply to Expedia Group reviews straight from our platform—meaning faster, more efficient review management.

11/10/2024

73% of hoteliers say emerging technology is pivotal in hotel performance.

As software, automation, and guest-focused solutions evolve faster than ever, staying ahead of the curve is critical for long-term success.

Get the inside scoop on the current state of hotel tech—and where it’s headed next—from industry experts: HotelTechReport.com CEO Jordan Hollander, Mews CEO Matthijs Welle, and Customer Alliance CEO Steffen Schmickler in our latest free online event.

With decades of combined experience, our panel will share actionable strategies for hoteliers looking to adopt new technologies, improve guest experiences, and stay competitive in an increasingly tech-driven market.

🗓️ Date: 6th November 2024
⏰ Time: 6:30 PM CET
📍 Location: Linkedin Live

Click Register in the event to confirm your attendance!

08/10/2024

02/10/2024

Calling all travel professionals 📣

Join us at TTG, Italy's premier event for innovation in tourism.

Come and chat with our experts Luca Albano and Guiliano Ingrassia and discover how to manage guest feedback and reviews—without putting in overtime.

Bonus: we're sharing a booth with BeMyGuest for double the insights in one place.

🗓 When? 09-11 October 2024
📍 Where? Rimini Expo Centre, Padiglione, Hall A1 Stand 506

Let's talk tourism, trends, and tech. Secure your slot with our team here: https://www.customer-alliance.com/it/free-demo/

Here's to redefining the travel experience, together!

01/10/2024

🇮🇹 Attention hospitality professionals! 🇮🇹

Join us on October 8th at Hospitality Day for an exclusive Italian-language presentation by our industry expert Luca Albano

📣 The Guest Sentiment Roadmap: A Strategic Approach to Increasing Your Bookings 📣

Who should attend?

Hotel managers, marketing professionals, and guest experience specialists—this session is tailored just for you

What will you gain?

🔍 Understand how guest sentiment and reviews directly influence your bookings, with findings from recent research
🛠️ Learn actionable methods to analyse existing guest reviews and pinpoint key areas for improvement
🚀 Discover effective strategies to enhance overall guest satisfaction and increase your review scores

Don't miss this opportunity to equip yourself with a strategic roadmap to boost your hotel's success and drive revenue growth. Want to chat one-on-one? Book a meeting here: https://www.customer-alliance.com/it/dimostrazione-gratuita/

24/09/2024

Most people think guest feedback is about:

■ Online reviews

■ Surveys

■ Social media mentions

■ Comment cards

But those are just methods. Not a strategy.

The most effective way to use guest feedback is to:

➀ Clearly define your target audience

➁ Understand their expectations and experiences

➂ Actively collect feedback through multiple channels

➃ Address concerns proactively before they escalate

➄ Analyse data to identify trends and patterns

➅ Use that data to refine your service offerings

➆ Track and measure the impact on guest satisfaction and revenue

By treating guest feedback as a strategic asset, you can continuously improve and exceed expectations.

10/09/2024

In 2023, Germans went on over 65 million trips. And if there’s one place they left a review, it’s HolidayCheck.

This leading platform is where millions of potential guests from the DACH region decide on their next stay. That’s why we’re delighted to invite you to our free online event:

"DACH Markt im Fokus: So nutzen Sie Customer Alliance & HolidayCheck optimal”

Register Here: https://lnkd.in/e9nwwdB2

What you’ll gain:
- Get a clear understanding of how HolidayCheck works and who its users are.
- Discover effective strategies to showcase your hotel and reach more guests in the German-speaking market.
- Learn how to use HolidayCheck reviews to attract more guests and enhance your hotel's reputation.
- Find out what it takes to achieve the HolidayCheck Award and how it can benefit your hotel
- See how to use Customer Alliance with HolidayCheck to streamline review collection and responses

09/09/2024

16/08/2024

Are you struggling to turn guest feedback into actionable strategies that improve your bottom line?

In hospitality, guest feedback is gold—but only if you know how to use it effectively. Too often, valuable insights are lost in translation, leading to missed opportunities and stagnant growth.

Join us for an exciting live event, where we’ll discuss the art of using guest feedback to enhance the guest experience and drive significant revenue growth.

Joining the discussion with Customer Alliance's Digital Marketing Manager, Adam Haugh, are two hospitality experts:

Josh Liebman
A guest experience expert with a track record of success at industry giants like Walt Disney World and Universal Orlando, Josh brings deep insights from his work with top-tier brands including Ritz Carlton and Four Seasons. He’s also the Co-Host of the AttractionPros Podcast and author of "The Hospitality Mentality."

Rita Jusztina Varga
As the CEO of RaizUp and a certified Intercultural Trainer, Rita has dedicated her career to fostering diversity and inclusion in the travel and hospitality sectors. With over 20 years of experience, she’s also a founding team member of HERA by Hotel ResBot, bringing a wealth of knowledge on scaling diverse teams to drive success.

What you’ll walk away with:
-Learn how to translate guest feedback into specific actions to elevate customer satisfaction and increase your revenue.

-Gain exclusive insights from industry leaders who have successfully implemented feedback-driven improvements at world-renowned brands.

-Discover practical examples of how feedback has been used to achieve measurable results in both guest experience and financial performance.

Don’t miss this opportunity to learn how to turn guest feedback into your most powerful tool for growth.

Register now to secure your spot!

10/07/2024

We're thrilled to announce our partnership with hotelkit.

Using hotelkit for your internal communication?

Enjoy a seamless connection with Customer Alliance. Instantly share guest reviews with the right team or colleague. Make collaboration easy by keeping everyone in the loop and work together to boost guest satisfaction.

08/07/2024

No.4 is our favourite :smiley:

How do you stay on top of replying to reviews?