GUESTCONNECTION

18/12/2014

2014 has been the busiest year since I started my own business activities. Sorry for having abandoned you at Facebook. I will make amendments next year. Have a wonderful Christmas season!

11/12/2013

Have wonderful Christmas Season and a Prosperous 2014 at professional and personal level.

15/07/2013

Training with a view: giving an interactive Hospitality English training to the enthousiastic staff of the H10 Playa Meloneras Palace in such surroundings. Satisfaction at every level.

27/03/2013

enjoys the insights of customer service gurus at a Cornell roundtable; http://www.hotelschool.cornell.edu/research/chr/pubs/roundtableproceedings/roundtable-17003.html?utm_source=WhatCounts+Publicaster+Edition&utm_medium=email&utm_campaign=Cornell+Center+for+Hospitality+Research+News&utm_content=http%3a%2f%2fwww.hotelschool.cornell.edu%2fresearch%2fchr%2fpubs%2froundtableproceedings%2froundtable-17003.html

The 2012 CHRS customer satisfaction and service excellence presentations rested on the goal of improving revenues by ensuring satisfied guests. Although hoteliers inherently understand the connection, a study by PKF Hospitality Research shows how tightly the two are related. Another important source...

29/10/2012

recommends the Cornell study on how the right use of service scripts increases guest and employee satisfaction; http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-16380.html

Customers in hotels and restaurants can quickly discern when an employee is following a service script. The customer’s reaction to that script depends in part on the nature of the service transaction, but also on how authentically the employee behaves within the script. A study of 2,407 U.S. hospita...

17/04/2012

congratulates Disneyland Paris with it´s 20th anniversary, as it´s magic and strive for excellence continue to inspire this organization; http://www.youtube.com/watch?v=8NlQ3eJKHgw&feature=channel&list=UL

On n'a pas tous les jours 20 ans... Disneyland Paris fête ce 12 avril 2012 son 20e anniversaire en grandes pompes avec ses visiteurs, ses cast members et tou...

22/12/2011

Christmas wishes by GUESTCONNECTION

19/12/2011

is proud to present the latest CONNECTIONS newsletter in Spanish and English; http://www.guest-connection.com/noticias.php

• CONNECTIONS newsletter castellano 3, 2011 | Sitges, España | 12/19/11 • CONNECTIONS newsletter english 3, 2011 | Sitges, Barcelona, Spain | 12/19/11 • HOTELS Magazine | U.S.A. | 12/02/10 • Hostelmarket | Madrid, Spain | 07/01/10 ...

17/11/2011

has successfullyaccomplished the mission of preparing the hospitality operations and crew for a new cruise line company.

17/11/2011

19/09/2011

is navigating uncharted waters by creating hospitality training and SOPs for 2 new deluxe mini-cruise ships.

09/09/2011

recommends this Cornell study about the needs of online-review writers: service & value; http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-15759.html