18/12/2021
I’d imagined we’d be posting excited messages for those of you travelling to the mountains for your Christmas holidays today. It’s sunny, the snow is amazing, whole villages are ready to welcome you.
Instead everyone is desperately trying to deal with an avalanche of questions and enquiries. So hopefully this post will help you...
LIFT PASSES: A huge volume of passes were purchased in advance for the next three weeks. Obviously no one was expecting this last minute change to travel regs. Your entitlement to a refund will depend on which pass you purchased (you will have received and agreed to these terms at the time of purchase) and you’ll need to contact the lift company from which you made your purchase to enquire about a refund. Here are the links for each but be aware that they are completely overwhelmed by enquiries at the moment so patience is advised.
AVORIAZ: https://www.skipass-avoriaz.com/aide/contact
MORZINE: https://www.ski-morzine.com/en/contact
LES GETS: https://pass.lesgets.com/en/contact
TIME SCALES: There’s currently no official guidance on when the immediate travel restrictions will be reviewed / removed but they’re widely thought to be temporary. Therefore, unless you’re travelling in the next two weeks, we’d suggest that you don’t cancel your holiday but stay alert for updates. That includes your accommodation, transfers, ski lessons, equipment hire, etc. Once the borders reopen there’ll be an all-time rush to book everything, hold tight and keep your holiday plans secured for the moment.
BE KIND: This morning we’ve seen threatening and abusive emails and messages sent to local businesses from travellers who’ve had to cancel their holidays. We get that you’re angry and frustrated but these new travel restrictions are not the fault of your accommodation provider. Please be kind and patient, everyone is dealing with an awful lot at the moment!
Stay tuned for updates...