Mystery Dining by HGEM

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Mystery Dining by HGEM Do you enjoy eating out?

👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill

Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we will reimburse you in return! Head to our website for more info about where we operate and how to apply.

Lunch break incoming! 🥪 Not sure what to get? We've got you covered! 😊 Last minute visits to Pret are available!🫘 Variou...
12/10/2026

Lunch break incoming! 🥪 Not sure what to get? We've got you covered! 😊 Last minute visits to Pret are available!

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

This is how we brew it!🤎

Check out our app or the online portal for more details📱

It's World Egg Day! 🥚 What's your favourite way to enjoy an egg? (Chocolate is a valid answer 😉)
09/10/2026

It's World Egg Day! 🥚 What's your favourite way to enjoy an egg? (Chocolate is a valid answer 😉)

Hey Mystery Diners! 👋 We want to hear from you.Your feedback helps us review our current processes so your Mystery Dinin...
07/10/2026

Hey Mystery Diners! 👋 We want to hear from you.

Your feedback helps us review our current processes so your Mystery Dining experience can be even better!

Complete our quick survey and you’ll be entered into a prize draw to win a *£50 Huggg voucher 🎉

Complete the survey 👉 https://assessorfeedback.hgem.com/

*T&Cs apply.

Brunch-lovers will adore our new client, Rise Brunch ! 💕 They are a group of independent café and brunch spots in Presto...
07/10/2026

Brunch-lovers will adore our new client, Rise Brunch ! 💕 They are a group of independent café and brunch spots in Preston, Liverpool, and York, serving up gorgeous coffees and a creative menu of food ☕ From acai bowls, to pull beef grilled cheese, to a pretzel latte, there’s a whole bunch of delights on the menu – and there’s a gluten free menu, too! 🥰 Brunch visits are for two adults with a maximum reimbursement of £35, and coffee visits are for 1 or 2 visits with a maximum reimbursement of £7.

We reckon you deserve a little treat - why not grab a coffee and lunch on us at Pret? ☕ Last minute visits available! ✨🫘...
05/10/2026

We reckon you deserve a little treat - why not grab a coffee and lunch on us at Pret? ☕ Last minute visits available! ✨

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

Check out our app or the online portal for more details📱

We recently welcomed Mrs Salisbury’s Famous Tea Rooms, located in Maldon, Coggeshall & Wickham Bishops 🫖 You will find t...
02/10/2026

We recently welcomed Mrs Salisbury’s Famous Tea Rooms, located in Maldon, Coggeshall & Wickham Bishops 🫖 You will find their signature afternoon tea, spoiling you with fresh sandwiches, warm fruit scones, and a variety of baked sweet treats – but if afternoon tea isn’t your thing, we also offer breakfast and lunch visits, as well as a kiosk visit 🍂 Mrs Salisbury’s is a family run tea room, so you can expect a warm atmosphere and food that’s served with the utmost care. All visits are for two adults, with the maximum reimbursement being £60 for afternoon tea visits, £50 for breakfast/lunch visits, and £25 for kiosk visits 💕

We’ve recently started doing visits to Black Iron Restaurant at Winstanley House! 🖤 Black Iron are a contemporary, moder...
30/09/2026

We’ve recently started doing visits to Black Iron Restaurant at Winstanley House! 🖤 Black Iron are a contemporary, modern British restaurant, steakhouse and bar. Winstanley House is a Georgian grade 2 building and is set in gorgeous parkland, already creating a great atmosphere for these visits. In-keeping with the theme, Black Iron cooks their dishes over an open fire so the ingredients can really shine 🔥 They use locally-sourced products, and have personally visited the farms, vineyards, and breweries themselves to ensure the quality of their dishes is solidified right from the start of the process. These visits are for 2 adults, with a maximum reimbursement of £120. Look out for these if you’re in Leicester! 💖

Vous habitez en France ? 📍Nous proposons d'intéressantes visites dans les Frog Pubs (18+). 🍕 🍻Voici comment ça marche : ...
10/09/2026

Vous habitez en France ? 📍

Nous proposons d'intéressantes visites dans les Frog Pubs (18+). 🍕 🍻

Voici comment ça marche : vous profitez de votre visite, nous vous remboursons, et tout cela, en échange d'un feedback honnête ! 🗣️

💸 Nous nous chargeons du remboursement sur la base d'un montant préétabli selon le type de visite (voir nos conditions d'utilisation).

✍️ Vous nous faites part de vos impressions par le biais d'un questionnaire – attention, celui-ci doit être complété en français.

Profitez d'un repas ou d'une sortie à nos frais ! 👇https://assessors.mysterydining.com/auth

🍺 Culture Night in Kilkenny, on us? ☘️We're looking for Mystery Diners to join a Smithwicks Experience Brewery Tour (18+...
09/09/2026

🍺 Culture Night in Kilkenny, on us? ☘️

We're looking for Mystery Diners to join a Smithwicks Experience Brewery Tour (18+) on Culture Night, Friday 18th September.

Here's what's included:

🍺 The full tour with paddle upgrade (a €30 pp experience)
💸 Plus an extra €5 pp
🚆 Coming from Dublin? We'll even cover your train fare!

All we ask in return? Your honest take on the visit.

Fancy a night of great ale, brewery history and a bit of Kilkenny buzz?

VERY limited spaces - secure your visit here: https://assessors.mysterydining.com/auth

Become a part of our mystery guest community. Have a voice and help improve future guest experiences.

We’ve also recently been joined by Two Thirds B**r Co and Kapital – two bars in based in Sheffield 🍻 Two Thirds B**r Co ...
21/08/2026

We’ve also recently been joined by Two Thirds B**r Co and Kapital – two bars in based in Sheffield 🍻 Two Thirds B**r Co serves German themed street food, bringing diners German dogs, Bavarian burgers & Topped fries. Kapital is a modern b**r hall, bringing tank-fresh, unpasteurised, Czech b**r to Sheffield. The maximum reimbursement for Two Thirds B**r Co visits is £60 maximum, and up to £95 for Kapital.

Address

Kings Court, Parsonage Lane
Bath
BA11ER

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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