03/06/2026
Having a Reception team who deliver exceptional hospitality, a warm and welcoming personality and strong people skills that comes second-nature to them, plays a pivotal part in determining a guest's decision to stay with us again. We'd like to give a shoutout to our lovely Receptionist, Pooja, who has proved to have had this said impact on our guests!
See below just some of the fantastic feedback we have received highlighting Pooja's amazing guest service and it being the sole reason these guests would like to return Park Regis Birmingham:
⭐ "Pooja provided outstanding service during my stay at the Park Regis Hotel. She was friendly, attentive, and went out of her way to make sure everything was perfect. Her professionalism and warm attitude really stood out and made the experience much more enjoyable. Thank you, Pooja, for your excellent hospitality!"
⭐ "Lovely receptionist Pooja, was very welcoming and helpful. Would definitely recommend to friends and family due to her service."
⭐ "Pooja was the receptionist who checked me in. She was very polite and very helpful. Service was excellent and explained everything in detail regarding the parking to. Honestly with her customer service I would return back just for the customer service."
⭐ "Pooja then served me, providing amazing customer service and being very polite with my requests."
