20/05/2026
With Touch Stay + , James and Hansel automated their entire guest communication workflow.
Guidebooks are now auto-generated from Cloudbeds reservation data and delivered instantly at booking, with zero manual input from the team.
They saw a 70-80% reduction in repetitive guest questions. No more sending the same check-in details, local tips, and property info over and over. Staff time goes back to what matters most: personalized, high-touch hospitality.
Guests visiting for NEC events, weddings, or airport transfers get tailored recommendations specific to the Coleshill area, all in a clean digital guide they can access before they even arrive.
👉 See how Springfield House streamlined operations without losing the personal touch. Link in bio.