06/09/2026
Success for Bailey's Barn campaign! We are now and always will be FREE FOR DOGS even if booked through cottages.com (property UK4130).
Guests who want to book direct with us and avoid ALL fees contact us at [email protected]
Lynn and Gordon
"Thank you for your email and for taking the time to set out your concerns in such detail.
Firstly, I would like to offer my sincere apologies for the frustration and concern that this change has caused. We fully appreciate how important this matter is to you, particularly given the significant role that dog-friendly guests play in the success of Bailey's Barn and the reputation you have built around welcoming guests travelling with their pets.
As outlined in our previous communication, the decision to introduce pet charges was made following extensive consideration and feedback received from owners across our portfolio. However, following further review and the valuable feedback we have continued to receive regarding this change, the company has agreed to allow owners the option to offer pets at no additional charge.
Where an owner chooses this option, the property will no longer be marketed as offering pets free of charge, but the pet fee itself will be removed from guest bookings.
Having reviewed your email and the circumstances specific to Bailey's Barn, I can confirm that I have already submitted a request for your property to be updated to a £0 pet charge, reflecting your preference to continue welcoming dogs without an additional fee to guests. Once this update has been processed, guests will no longer be charged a pet fee when booking your property.
I would also like to thank you for providing such detailed information regarding your guest reviews and the importance of your dog-friendly offering. It is clear from the examples you have shared that welcoming dogs is a core part of your property's identity and a significant factor in the positive experiences your guests enjoy. We fully appreciate your concerns regarding the potential impact that an additional charge could have had on your guests and future bookings.
We genuinely value the feedback you have provided. It is through constructive comments from owners such as yourself that we are able to review our processes and ensure we are supporting the diverse needs of our property portfolio. Your concerns have been noted and shared with the relevant teams.
We value our relationship with you and are grateful for the opportunity to put this right.
Thank you again for your patience and understanding. Should you have any further questions or require any additional assistance, please do not hesitate to get in touch.
Warmest regards,
[Redacted]
Owner Service"
