23/06/2026
A Message from The Wishing Well Inn Team
Firstly, we would like to sincerely apologise to any guests whose Father’s Day experience did not meet the standards we strive to provide.
Father’s Day is one of the busiest days of the year, and unfortunately we faced several unexpected challenges which impacted service throughout the day. These included a missed delivery which left us without some of our main lagers, electrical issues caused by the exceptionally high temperatures in both the pub and kitchen, and unexpected staff shortages.
Whilst these circumstances help explain what happened, they do not change the fact that some of our guests experienced long waits and disappointment on what should have been a special day with their families. For that, we are truly sorry.
As a business, we pride ourselves on offering exceptional home-cooked food, friendly service and a welcoming atmosphere. Unfortunately, on this occasion, we fell short of the standards that both our customers and ourselves expect.
We would also like to recognise our incredible team, who worked tirelessly throughout the day under extremely difficult conditions. Many went above and beyond to try and resolve issues as they arose, with some members of staff leaving the day visibly upset due to the pressure and disappointment they felt. Despite this, they continued to do everything they could to look after our guests, and we could not be prouder of them.
We understand that when things go wrong, those experiences naturally attract more attention than the many positive visits we are fortunate to receive throughout the year. Whilst we fully accept the frustrations expressed by those affected, we hope our loyal customers know that this was not a true reflection of the service and quality we consistently aim to deliver.
Over the coming days, we will endeavour to personally contact all diners affected by the issues experienced on Father’s Day to offer a sincere and personal apology. We truly value every customer who chooses to spend their special occasions with us, and we would welcome the opportunity to speak with those affected directly.
To everyone who visited us on Father’s Day, thank you for your patience, understanding and support. We have reviewed what happened and are already taking steps to help prevent similar issues in the future.
Thank you for your continued support.
The Wishing Well Inn Team ❤️