07/08/2024
Morco House Riverview Road Beverley HU17 0LD
Morco Products Ltd
Tel: 01482 325456
Email [email protected]
Web www.morcoproducts.co.uk
April 2024
Safety Upgrade Announcement
Subject: Open-flued Gas Water Heaters
Dear Valued Customer,
We are writing to address a safety concern regarding the Morco open-flued gas water heaters when they have been
serviced or commissioned incorrectly. The appliances are safe to use provided they have been correctly maintained
by a qualified Gas Safe registered engineer.
This announcement is to provide the parks and end users with information surrounding the nature of the safety
concern and the corrective actions that will need to be carried out to rectify the issue.
The models affected were supplied into the industry between 2018 and 2023, see below list of models:
MP6 (Primo 6) Morco Primo 6 Litre
MP11 (Primo 11) Morco Primo 11 Litre
EUP6 6 Litre Water Heater Open Flue
EUP11 11 Litre Water Heater Open Flue
Please refer to the Gas Safety alert below.
https://www.gassaferegister.co.uk/media/ww4mlj24/sa-033-morco-open-flued-water-heaters-v2.pdf
At Morco, we have been committed to addressing this issue and have conducted exhaustive testing on each of the
appliances to understand the nature of the problem. As a result, we have discovered the need to replace the plastic
control k***s and front bezel (Safety upgrade service pack) due to possible gas leaks igniting and causing these
components to ignite and melt, if the appliance has not been installed, commissioned, or serviced correctly. We
would kindly ask anyone owning a holiday caravan where one of the affected appliances has been installed to
contact Morco by completing the form available on our website link below.
https://www.morcoproducts.co.uk/gas-water-heater-safety-upgrade-form
We will then arrange for a Gas Safe Registered Engineer to fit the Safety upgrade service pack, and simultaneously
conduct a health check on the appliance surrounding the areas of concern included in the Gas Safety alert.
Please note: These service packs can only be installed by using a Gas Safe registered engineer to ensure safety and
compliance.
If you have any further questions or safety concerns, please contact Morco Products Ltd on telephone number
01482 325456 or via email at [email protected].
Sincerely
Morco Products Lt
If you own or have installed or sold one of the affected appliances - Primo 6 (MP6), Primo 11 (MP11), EUP6 & EUP11, please complete the below form to enable us to organise for an engineer to conduct the required safety upgrade to the water heater. If the appliance is yours, we will need the location...