Holiday Inn Express Colchester

18/04/2021

We are currently looking for a flexible Guest Service Manager, the position will be working both early shifts and late shifts during a five day week and can be any days including bank holidays and weekends .

Skill required for this position :- Good Communication skills , Works well under pressure , Good problem solving , well organised,

You will be in charge of duties during the shift whilst also making sure guest service assistants are completing their tasks .

18/04/2021

Housekeeping assistant required to work in this busy,Main duties will include keeping the public areas clean, cleaning guests bedrooms and other associated housekeeping duties.

The position is a part time one and you will be expected to work any 5 days in 7, including weekends and Bank Holidays. Normal hours of work for this position are from 8.00am - 3.00pm. Previous experience in a similar position would be advantage, but not essential. The position will be available from when the hotel reopens to the public in 17th May 2021

18/04/2021

This role? It’s ALL about the guest and delivering an outstanding service for them.

Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.

What you’ll be doing as a Guest Service Assistant

Ensuring that all guests experience an outstanding level of service throughout their stay
Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant
Responding promptly to guest complaints and finding ways to turnaround any negative feedback
Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
Process and receive telephone or walk-in reservations accurately
Looking for ways to deliver continuous improvements to the guest experience.

Shifts will consist of working between 5PM-10PM

18/04/2021

The position of Breakfast Assistant has become available at Holiday Inn Express Colchester. Reporting into the Breakfast Supervisor, you will be responsible for breakfast service including replenishing buffet, clearing tables and cleaning. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.

Where Will You Be Working?

With 101 stylish en-suite bedrooms and a modern purpose built meeting room, the hotel is the perfect choice for leisure and business travelers. All public areas and conference rooms within the hotel are fully air-conditioned and have complimentary WiFi access.

18/04/2021

The position of Breakfast Assistant has become available at Holiday Inn Express Colchester. Reporting into the Breakfast Supervisor, you will be responsible for breakfast service including replenishing buffet, clearing tables and cleaning. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.

02/04/2020

02/03/2018

Anyone looking for something to do in Colchester tonight??? why not pop down to Colchester United Stadium to see for one night only the excellent Luthor Vandross tribute night

01/03/2018

Did you know we have three wonderful large conferences rooms to book 7 days a week from just £40 just contact our friendly staff on 01206321510

26/02/2018

Our relaxed and cosy restaurant is the perfect place to shelter from the cold. Open from 6:30pm 7 days a week to both hotel residents and non residents.