26/08/2026
Booking Guarantee
A little update regarding restaurant bookings…
A few months ago, we removed the requirement for credit card details to guarantee a booking from our restaurant booking page. We did this because we had a number of guests arriving believing they had a table booked, when in fact they hadn’t completed the booking by providing their card details. If we had availability, we would of course try our very best to accommodate them, but we felt the system was causing unnecessary confusion and bad feeling.
Unfortunately, as we mentioned in a few posts recently, we have now been plagued with **no-shows** — and not just for tables of two. We’ve had tables of 5 or more simply not turn up.
We always understand that mistakes happen, and we do try to contact guests when they don’t arrive. Sadly, on many occasions the call isn’t answered, leaving us with empty tables that we could have offered to other customers.
As a small independent business, we simply cannot sustain this. It also means we are having to turn people away while reserved tables sit empty.
So, with regret, we have now **switched the card guarantee back on**.
When you book a table with us, you will be asked to provide your card details as a guarantee **before your booking is confirmed**. You will then receive an email confirmation.
**If you don’t receive your confirmation email, please contact the hotel on 01368 862033 to check that your booking has gone through.**
We hope you understand why we’ve had to make this change, and we really do appreciate your support of our small independent business.
We look forward to welcoming you all soon! ❤️
