26/06/2022
FAQ’s
What do I need to be able to hire?
If you're hiring for the first time with the Sivier Plant, we will have to verify your identity before delivering equipment to the site address.
For individuals and sole traders, we require a proof of ID (e.g. driver's license or passport) and a proof of address with your personal address details (e.g. utility bill or bank statement).
For Limited Companies, we require a proof of ID (e.g. driver's license or passport) and a proof of address (e.g. utility bill or bank statement) for the company showing your trading address.
You can upload these documents to our email address [email protected] as long as the documents are valid, we’ll only ask for them once.
What do I have to pay?
You will be charged for the hire, insurance, transport, VAT. You can pay securely online by debit or credit card – we accept all major cards. When you checkout, we’ll pre-authorise your payment card for the transaction amount. We’ll only take payment after we’ve matched your booking with a supplier and sent you an order confirmation message. For long term hires, charges are made at two-week intervals.
How does the insurance work?
To hire equipment through Sivier Plant you’ll need adequate hired in plant hire insurance. Insurance is a requirement of Hire, and we can offer HireGuard insurance, it is charged at 15% of the equipment hire value. This insurance covers you for loss, theft and damage. It is subject to exclusions, excesses and conditions, a detailed summary of cover will be sent to you once insurance payment is processed. If you have your own insurance policy that includes cover for "hired in plant insurance", you can choose to opt-out of our coverage. We’ll need to check your insurance policy before we deliver equipment to your site address.
What happens if the equipment is damaged while on hire?
As per our Terms and Conditions, the customer is 100% liable if equipment is damaged, lost or stolen (fair wear and tear accepted). We recommend customers make sure they have adequate insurance to cover any damages.
How do I sign up for an account?
At this moment in time, we are not offering accounts as we do not have a way of setting them out. This will come in the near future.
What are your terms and conditions?
A copy of our Terms & Conditions will be emailed or handed to you when you hire the equipment.
How do I cancel a hire?
You can cancel your hire by calling us with at least 24 hours’ notice. Suppliers need adequate notice in case of cancellations, as they may have already incurred charges relating to set-up and delivery of the equipment. In the case of a late cancellation, we’ll refund your order less the one-way delivery fee and 50% of the first day hire value.
How do I off-hire the equipment?
Equipment is automatically off hired on the scheduled off hire date. We'll send you a reminder 1 day before the scheduled off hire date to check if you wish to extend your hire.
Once off hired, we'll provide you with a confirmation email, the equipment that you have hired MUST be returned to us.
For customers collecting and returning equipment themselves, please return the equipment to the same branch it was collected from. Please note that equipment remains on hire, and therefore chargeable, until we confirm your off-hire instruction. The equipment remains your responsibility until it is returned.
The hired equipment will then have a final inspection before it is returned. This is to check for any damage.
For anymore information, please do not hesitate to contact us! You can contact us here on Facebook messenger or by email; [email protected]
