01/09/2026
We are making some changes to the way we do things…We have always just charged a deposit at the beginning of each hire and taken all the invoice charges out at the end and refunded the difference back but more often than not people are keeping equipment way longer than the deposit amount and sadly it then becomes a real struggle to get people to pay the remaining balance.
So from today each cash customer will be paying for the exact hire period they have booked plus a deposit on top. The same you would for most tool hire companies now and also how you would when hiring a car or similar.
If you decide you need to keep the item for longer and it’s not booked to go out after you then that’s no problem but you will be required to pay the extra hire charges then. If all is ok with the equipment when returned you will then receive your full deposit refund.
These will need to be at the time of booking to secure your hire equipment, we totally understand that things happens and changes to the date may need to be made but again more and more often people are booking equipment and then just not turning up. Resulting in us losing out on a hire we could have booked to someone else.
Also if you would like to reserve a gas bottle or other sale items we will require this to be paid for us to hold it for you, again we’ve held gas bottles for people and then they haven’t turned up and in the meantime we have turned other people away resulting in us losing money again.
When customers don’t pay for weeks or not at all or just don’t turn up it has such a huge impact on us and we can’t survive as a business like that.
We’ve been a business for over 40 years and we’re proud of that but it is becoming more and more harder to survive, as a lot of small businesses know. So we very much appreciated your understanding and continued business, thank you
