https://firmdalehotels-careers.ourstory.harri.com/

FirmdaleCareers, 18 Thurloe Place, South Kensington, London (2026)

29/09/2025

✨ Career Journey Spotlight -Diana Dimopoulou✨

From starting as a Receptionist at The Soho Hotel nearly 9 years ago to now being Deputy General Manager at Knightsbridge Hotel, this journey is a true Firmdale success story.

After promotions to Reception Supervisor and later Operations Duty Manager, a passion for hospitality and a love of Firmdale’s unique culture made growth feel natural every step of the way.

“The hotels wowed me from my very first interview, bright, colourful, and full of character, unlike traditional 5-star hotels. That same atmosphere carries into our team culture too. I’ve always felt supported, encouraged to grow, and surrounded by great people.”

With stunning hotels, a family-oriented culture, and endless opportunities to learn and progress, Firmdale is more than just a workplace, it’s a place to build a career.

24/09/2025

We’re thrilled to announce that the incredible Events Team at The Soho Hotel has been shortlisted for Conferencing and Banqueting Team of the Year at the Hotel Cateys 2025! 🎉

This well-deserved recognition celebrates their creativity, precision, and unwavering commitment to delivering unforgettable events. From intimate gatherings to show-stopping occasions, the team goes above and beyond to make every experience exceptional. 🌟

Congratulations to our talented team — we couldn’t be prouder!

24/09/2025

We’re delighted to share some exciting news ✨

Our very own Marco Pittella, Restaurant Manager at our flagship Ham Yard Hotel, has been shortlisted for Restaurant Manager of the Year at the Hotel Cateys 2025!

This recognition is a testament to Marco’s passion, dedication, and the warm hospitality he brings to every guest experience. 🥂

Join us in wishing him the best of luck for the awards!

30/07/2025

We're Hiring! Painter & Decorator Wanted

Dorset Square Hotel – Firmdale Hotels

Are you passionate about perfect finishes and have a keen eye for detail? We're looking for a Skilled Painter & Decorator to join our fantastic team at the elegant Dorset Square Hotel in the heart of Marylebone.

What we offer:

A supportive, friendly work environment

Beautiful interiors to work on – no two days the same

Competitive pay and staff benefits

The chance to work for one of London’s most stylish hotel groups

What we’re looking for:

Experienced in all aspects of painting & decorating

A strong sense of pride in your work

Team player with a proactive attitude

High standards and a passion for interiors

If you’d like to be part of a creative, design-led hotel where attention to detail truly matters, we’d love to hear from you!

Apply now or tag someone who'd be perfect for the role!

https://harri.com/Dorset-Square-Maintenance/job/2483414-painter-and-decorator?redirect=%7B%22url%22:%22%2Ffirmdale%3Fbrand_id%3D7193465%22,%22group%22:%7B%22id%22:7192816,%22name%22:%22Firmdale%20Hotels%22%7D%7D

16/07/2025

Exciting Update from Firmdale Hotels PLC!

Thanks to the strong reputation and growing demand for our Graduate Management Programme, we have decided to expand this year’s cohort slightly and reopen applications for a limited time.

This is your opportunity to join a vibrant, design-led hospitality company where people are truly at the heart of everything we do.

We are proud to have been named one of The Sunday Times Best Places to Work for two years running. A reflection of our commitment to creating a supportive, inspiring and people-first culture.

Whether you are passionate about exceptional guest experience, leadership, or luxury hospitality, we invite you to begin your journey with us this September 2025.

Apply now to be part of something truly special: https://harri.com/Firmdale-Hotels-Graduate-Scheme/job/2498029-graduate-programme?redirect=%7B%22url%22:%22%2Ffirmdale%22,%22group%22:%7B%22id%22:7192816,%22name%22:%22Firmdale%20Hotels%22%7D%7D

11/07/2025

Say hello to Mateusz from our Charlotte Street Hotel!

“I’ve been with Firmdale Hotels for 13 years, and I still feel proud to walk through the doors of Charlotte Street Hotel every day.”

I’ve worked as a Linen Porter for over a decade, mainly here at Charlotte Street, but I’ve also had the opportunity to support six other Firmdale properties over the years.

That variety has given me great insight into how each hotel operates, and it's helped me grow both personally and professionally.

My role is all about precision and reliability. I manage linen stock levels, coordinate deliveries, and make sure amenities and linen are distributed exactly where and when they’re needed.

I also respond to guest requests promptly and always with the goal of contributing to a seamless, enjoyable stay.

What stands out to me most is the company culture. Firmdale puts a strong focus on ethical leadership and living by its values. I feel safe, supported, and recognised for the work I do.

There’s a genuine appreciation for every team member, and that makes all the difference.

The working environment is one of the best I’ve experienced. Everyone, from my colleagues to our managers work together with a mutual respect and understanding. We’re a true team, and that’s something I value deeply.

Over the years, Firmdale has invested in my development through recognition, feedback, and opportunities for cross-departmental training. They’ve created a culture where great work doesn’t go unnoticed and where learning and growth are part of everyday life.

With regular check-ins, wellness programmes, and a strong focus on resilience and development, I truly believe Firmdale offers ongoing opportunities for anyone who wants to progress."

01/07/2025

Kevin Fry
Food & Beverage Manager, The Soho Hotel

“I originally joined The Soho Hotel as Bar Manager in 2018. Like many others, the pandemic gave me time to reflect, and I stepped away from the company in search of something closer to home. But the connection I had with Firmdale never really left me. When the Food & Beverage Manager role opened up nearly a year later, I knew I had to come back and I’m so glad I did.

Hospitality wasn’t part of my original plan. I left school at 15 and went straight into working six days a week on fruit and veg markets in North London. It wasn’t until I was 19 that I gave bartending a try, no experience, just drive and a willingness to learn. Within a month, I was hooked.

One of the most impactful things someone ever told me was, “You need to work in central London to really feel what bartending is like — because you’re good at it.” Coming from a council estate in East London, being told I had potential meant everything. So, I went for it. I worked across different venues, observed all kinds of leadership styles, and slowly built my own. My path to management wasn’t planned, it was built on curiosity, hard work, and learning from every person I met along the way.

At The Soho Hotel, my role spans across the bar, restaurant, room service, and events, making sure operations run smoothly, supporting my team, and jumping in when things get busy. I trust my line managers to lead their areas, and I stay close to the ground so I can help where it’s most needed. There’s also the strategic side; tracking targets, budgets, staffing, and planning for success.

What makes Firmdale special is the balance. We’re a five-star hotel without the pretentiousness that can sometimes come with the territory. The culture here is refreshingly grounded. There’s a real respect for work-life balance, no double shifts, no back-to-backs, no out-of-hours WhatsApp groups. When you finish for the day, you’re truly done.

The growth opportunities are second to none. If you're a junior team member with ambition and work ethic, the sky’s the limit. Help out, go the extra mile, and your name will get noticed, even outside your department.”

24/06/2025

Meet Tasoula
Senior Sous Chef, Charlotte Street Hotel
Firmdale Hotels | Over 3 Years

“Before joining Firmdale, I spent most of my career working in Michelin-starred restaurants. It was actually my best friend, who already worked here, who said, ‘You’ll really enjoy it.’ She was right.
From the moment I joined as a Sous Chef (a big step up from my previous role as Chef de Partie), I felt trusted and supported. Firmdale believed in me from day one, and that made all the difference.

My days are busy and rewarding; prepping for restaurant service and private functions, briefing the team, kitchen training, managing orders and budgets, and most importantly, checking in with my team to make sure they’re following procedures and being looked after.

I’ve now been at Charlotte Street Hotel for nearly four years, which is the longest I’ve stayed anywhere. That says a lot about the culture here. It’s a place where people genuinely care, and where I’ve found a great work-life balance and financial stability.
One of the standout moments for me was during MasterChef filming. The Group Executive Chef was incredibly supportive, always there with advice and encouragement. That kind of backing makes a big difference.

Firmdale has given me amazing growth opportunities. I’ve completed training in Food Safety, First Aid, Mental Health Awareness and Wine Level 1. My managers have invested time teaching me how to handle people, situations, and budgets, skills that go far beyond the kitchen.

If you’re passionate and eager to learn, this is a place where you can truly grow.”

17/06/2025

Meet Anna our Head Housekeeper at our stunning Dorset Square Hotel.....

“I started as a Room Attendant at the Soho Hotel and 14 years later, I’m now Head Housekeeper at Dorset Square.
That’s what Firmdale is all about: growth, opportunity, and support.”

My journey with Firmdale began over a decade ago. After just a few months at Soho Hotel, I was promoted to Floor Supervisor at Covent Garden Hotel. I stayed there for 12 years, working my way up to Deputy Head Housekeeper. In September last year, I stepped into my current role as Head Housekeeper at Dorset Square Hotel.

I now manage a team of 17, including the Maintenance department. No two days are alike, but my role includes everything from coordinating daily housekeeping tasks to planning maintenance work, managing office responsibilities, and ensuring our rooms are consistently of the highest standard.

What I’ve always appreciated about Firmdale is how much they invest in their people. There’s an incredible amount of training and development available, and I’ve always had managers who supported and encouraged my growth. That support has made all the difference in my career.

Dorset Square is one of our smaller townhouse hotels, and I love the close-knit feel of the team. It really does feel like a family. Everyone is supportive, hard-working, and committed to creating an exceptional guest experience.

If you’re passionate about hospitality and want to build a long-term career, Firmdale is a fantastic place to do it. With eight hotels in London, there’s always room to grow and the company genuinely believes in promoting from within. I think my journey is proof of that.”

05/06/2025

The celebrations just keep coming at Firmdale Hotels PLC!

Today I had the joy of joining the team at our beautiful Charlotte Street Hotel as they mark an incredible 25 years. The atmosphere is absolutely buzzing, it’s a true testament to the warmth, energy, and passion this hotel is known for.

A huge thank you to the team for the thoughtful celebratory goody bag! Whether you're a guest or a team member, you always feel genuinely welcomed at Firmdale Hotels PLC!

Here’s to 25 more amazing years!

03/06/2025

Meet Abigail Bone - Cluster HR Manager with Firmdale Hotels.

I’ve been with Firmdale Hotels for just over 3 and a half years and what an incredible journey it’s been!

I started as a Human Resources Administrator at Head Office back in 2021. Within six months, I was promoted to HR Executive at Ham Yard Hotel, and later moved into an HR Manager role at Charlotte Street Hotel. Now, I'm proud to be a Cluster HR Manager, looking after both Charlotte Street and Haymarket Hotels.

Firmdale has really invested in my development they even funded my Level 5 CIPD qualification and they continue to support my growth every step of the way.
No two days are the same here, and that’s what makes it so exciting. From recruiting and onboarding new team members, to championing employee wellbeing and organising recognition initiatives, every day brings something new. I love being able to make a real difference to people’s work experience.

At Firmdale, the culture is something special. Everyone genuinely loves what they do, and you can see that passion everywhere, from leadership to frontline teams. We work in stunning environments, and the people I work with every day are not just colleagues, but true supporters of each other's success.

Firmdale really cares about helping you grow. Whether it’s through professional qualifications, amazing in-person training sessions like Mental Health First Aid and Insights, or regular development conversations, the opportunities are there if you’re ready to grab them.

29/05/2025

We’re STILL shouting about it… because for the 2nd year in a row, Firmdale Hotels has been named one of the Best Places to Work by The Times!
⁠
Our General Managers and Director of Operations are all smiles and proud to share the news.

It’s a true celebration of the people, passion, and purpose that make Firmdale so special!
⁠
Here’s to creating workplaces where excellence thrives and people shine every single day.

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