23/08/2020
Due to the high demand for our services we are looking for an experienced Service Accommodation cleaner to join our team.
About Us
The Dalby Rooms Margate meets the growing demand for short-term rentals and serviced apartments. We provide guests with the comfort of a home and professional service of a hotel.
This is an opportunity to join an exciting high energy team who works closely on delivering excellent customer experience. You will have the chance to learn new skills, take an entrepreneurial role in managing The Dalby Rooms, and be the face of the company.
We are looking for bright and ambitious people to help continue to grow the business. Applicants should be adaptable, flexible, and proactive in developing their own skills and capabilities. We celebrate leaders at every level of the business who demonstrate independence in their work while contributing to the culture and broader environment of The Dalby Rooms team.
Job Description
We are looking for a skilled and charismatic Serviced Accommodation Manager for The Dalby Rooms Margate.
We need a highly motivated, self-starter who can work to achieve targets independently and who already has building and guest management experience.
The successful candidate will be responsible for managing the day to day running of the business. The building has been recently refurbished, and we expect the utmost care to be taken to maintain its presentation, whilst maximising the guest experience potential. The successful candidate will also be required to work as part of the team to deliver the overall results.
The role will be a self-employed position working from 8am to 2pm, 7 days a week, excluding call-outs.
You would be required to be available 24 hours per day in the event of an emergency.
You may be required to work flexible hours due to the on-call nature of the role.
There are three aspects to the role:
1. Guest Management
The role requires the complete management of all guest activity during and post-stay. Including but not limited to:
Ensuring high cleaning standards are being met
Linen and laundry management
Guest amenities, including welcome packs, are readily available, organised and well-managed
Sourcing and preparation of guest continental breakfast
2. Block/Building Management
Facilities management and maintenance
Our rooms are of the highest quality and always stand out. The contents of each room should be in pristine condition to ensure ultimate guest satisfaction.
The successful candidate will be able to solve minor maintenance fixes with ease. You will also work with our suppliers to oversee and deliver proactive planned preventative maintenance to ensure we retain the building and assets to a high standard. For example:
Troubleshooting guest amenities such as audio-visual and Wi-Fi
Ensuring everything is in good working order for an optimal guest experience
Presentation and Cleaning
Ensuring that all rooms always match our photos and descriptions
Responsible for overall adherence to high cleaning standards. Including but not limited to, windows, rooms, common areas, walls, fittings and fixtures, dusting, carpets (including steam cleaning), stain removal, and operational aspects such as drains etc.
Ensuring contractors are well managed to guarantee our guest's standards and expectations are met.
3. Financial management
You will be working alongside the Operations Manager to ensure that the building is run profitably and sustainably. There will be monthly meetings to review performance and bi-annual reviews with targets. This includes, but is not limited to, working through monthly targets, consisting of:
Maintaining costs within the budget through good maintenance and housekeeping
Ensuring welcome packs, linens are well managed and stock takes are completed regularly to reduce wastage
Growing the top-line through impeccable guest experience, reviews, and referrals
What we are looking for
Someone who thrives under pressure with constantly changing dynamics
A people person who thrives on working with others and loves building personal connections that drive growth
Someone who is organised, detail-oriented and well presented
Someone who has strong verbal and interpersonal skills who is energetic and focused
Someone who has a strong desire to expand and acquire new skills
What we offer
An exciting and fast-paced environment
Friendly team and quarterly socials together
