09/07/2024
Job opportunity: Restaurant Supervisor
Job description
1. About Us:
Here at The Hollies Hotel we pride ourselves on creating an excellent customer experience. We are a small, family run business who have grown from 5 bedrooms in 1986, to over 80 guest rooms today. Catering primarily to corporate clientele during the week, our weekends see locals and leisure guests enjoying dinner and events.
2. The Job:
We are seeking a dedicated Restaurant Supervisor to join our front of house team and manage our restaurant operations. We work on a two-week rota, with an average 15 - 30 hours per week, shift requirements predominantly required between 17:30-00:00, although there will be limited morning and day-time shift requirements.
3. Key Responsibilities:
Responsibilities will include, but are not limited to,:
- Manage Operations: Efficiently manage reservations, table turnover, and guest flow to provide smooth dining experiences during peak times.
- Reservation Management: Handle reservations, including managing booking systems and accommodating walk-in guests efficiently. Coordinating table assignments to optimise service and maximise guest experience.
- EPOS System: Utilise and manage the Electronic Point of Sale (EPOS) system for order taking, billing, and reporting.
- Staff Training & Supervision: Train and supervise front-of-house staff, ensuring they understand service standards, restaurant procedures, and are able to effectively use the EPOS system.
- Opening and Closing Duties: Open for dinner service and ensure it is prepared for guests. Close at night, including securing the premises and completing end-of-day procedures (such as reconcile takings to ensure accurate financial reporting).
- Guest Relations: Build and maintain positive relationships with guests to encourage repeat business. Manage guest queries or complaints and feedback with professionalism and a focus on resolution.
- Team Collaboration: Liaise with kitchen staff and hotel management to ensure a fully cohesive guest experience.
- Menu Understanding: Familiarity with the offerings, ingredients, and preparation methods to guide guests and address menu-related queries. Including, a full understanding of allergens, gluten free food, vegetarian and vegan offerings.
- Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are adhered to.
4. Qualifications & Requirements
Whilst we will provide a full onboarding to the role, we are looking for someone who can demonstrate:
- Previous experience in a similar role within the hospitality industry.
- Strong leadership and management skills.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Commitment to delivering fantastic customer service in a friendly yet professional manner.
- Proficient in using, or aptitude to learn, the EPOS systems.
- Numerate literacy in handling transactions and running reconciliations.
- Ability to work flexible hours, including evenings and alternate weekends.
5. Job Specifications:
Hours: 15 - 30 hours per week, shift requirements predominantly required between 17:30-00:00, although there will be limited morning and daytime shift requirements.
Salary: Depends on experience, but starts at £13.00 per hour.
Benefits:
- We aim to provide restaurant supervisors with alternate weekend off
- 25% discount at our restaurant & 50% discount at our bar
- Free on-site parking
- Enrolment on the company pension scheme
- Christmas to early New Year off
- 4.6 Weeks paid holiday (pro-rata based on average hours)
- Monthly share of tips based on completed shifts paid directly via payroll
If you are passionate about hospitality and have the skills to manage our front of house operations, we would love to hear from you. Please submit your CV to our email address [email protected].
The Hollies Hotel is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, or disability in any aspect of employment, including recruitment, hiring, compensation, promotion, and training.
Job Types: Part-time, Permanent
Pay: From £13.00 per hour
Experience:
customer Service: 1 year (preferred)
food preparation & handling: 1 year (preferred)
