21/06/2024
Oh no! our first negative review since we took over 2 and a half years ago! ๐ฒ
Seeing as this is public for all to see weโd like to clear a few things up to ensure all of our future guests that our 10/10 and 5 star reviews on Trip advisor, Eviivo, Hotels.com, Agoda and Google and many more are very true, we promise!
Firstly this is correct, we are not a hotel we are a B&B as advertised! A 4 star B&B infact! A rating that we do not decide ourselves but which is given to us after inspection, so they must think we deserve all 4 of our stars! ๐
Every morning after breakfast we make sure your room has enough toilet roll and a fresh bin liner etc, your tea and coffee station will be topped up and fresh mugs provided every time! We donโt however โtidy upโ your personal items or touch anything that belongs to you. Every time you would like fresh towels just leave them outside your door and we will replace them every time! There are signs explaining this for you in each room ๐
As you can see on Google maps we are situated on a main road so noise does happen! Unfortunately we arenโt in the middle of nowhere! However on the plus side this means we are a short 5 minute walk into St Austell town and an even shorter walk to the bus and rail station! We hate that we canโt control surrounding noise, however the house has double glazing and is set back from the street with our gardens out front meaning you get a lovely view of the gardens instead!
And no, we canโt please every one with our mattresses however what we can promise is fresh high quality locally laundered sheets, a soft duvet and comfy pillows.
This is our family home, a family of which has over 40 years of experience in hospitality combined, we absolutely love doing what we do and enjoy every second of meeting you all, cooking for you and helping out with whatever we can, wether itโs a recommendation or picking you up from Charlestown when youโve missed the last bus! (This happened yesterday! ๐) And if thereโs one thing we love more than anything else, itโs turning a negative, into a positive.
If you want a 5 star chain hotel there are plenty of those around but if you want a real family run B&B then we look forward to your stay with us!