STS Hospitality Group

03/10/2026

Start looking into where your hotel's money really goes.

A hotel can be full all summer and still leave its owner with very little. Chapter 1 of my new book Where Profit Is Won or Lost shows why, with a real scenario from a hotel that had its best summer and lost money.

Read it free:
https://kerschbaumermichael.gumroad.com/l/free-sample-chapter

If you own or manage a hotel, tell me what you think. And if you know an owner who should read it, share this post.

A hotel can be full every weekend and still lose its owner money. This free sample is Chapter 1 of Where Profit Is Won or Lost, "Revenue Is Not Profit": the ...

03/10/2026

The Hotel Owner's Library, five practical guides for owners and investors of 50 to 120 room hotels, written by Michael Kerschbaumer from 30+ years of hotel operations.

From reading the numbers and buying at the right price, to choosing an operator, building, and managing the asset, each guide comes with a workbook and Excel models you can use on your own hotel.

https://kerschbaumermichael.gumroad.com/l/hotel-owners-library

Planning to buy, build or restructure a hotel? Get in touch with us.

Owning a hotel is five different jobs: reading the numbers, buying at the right price, choosing who runs it, building it properly, and looking after the asse...

01/10/2026

Two guides for independent hotels, now in one bundle.
Most small hotels lose money in two places: guest reviews that don't turn into bookings, and a team that keeps walking out the door.
📘 Reviews That Book Rooms shows how to earn better reviews, reply with care, and turn feedback into revenue.
📗 Hire, Train, Keep is a practical system for hiring well, training so it sticks, and keeping the people you trained.
Each comes with a printable workbook and Excel trackers.
Written by a hotelier with 30+ years of experience runnin
Link below 👇
https://kerschbaumermichael.gumroad.com/l/independent-hotel-bundle

29/09/2026

First ebook launch by our founder!

Michael says:
Why did I spend time in the hotel elevator during the morning and evening rush?

Because it gave me a few natural moments with our guests.

A short conversation could tell me more than a report: how a guest was feeling, what they needed that day, or whether something about their stay could be better. Sometimes it was simply a chance to make a personal connection.

Those moments helped shape my belief that memorable guest experiences are built through attention, trust, and the decisions our teams make every day.

I have brought that philosophy, along with stories and practical tools for hotel teams, into my new ebook: There Is Never a Traffic Jam on the Extra Mile.

It includes a companion workbook with seven tools that leaders can use with their teams.

Explore the book here:

There Is Never a Traffic Jam on the Extra MileA General Manager’s philosophy of memorable guest experiences.In this practical field guide, Michael Kerschbaumer shares lessons from more than 30 years in international hotel leadership. Through firsthand stories and clear on-shift decisions, he explo...

24/09/2026

Practical Tools. Stronger Standards. Better Hotels.
Running a hotel means managing hundreds of details every day.

The right systems make the difference between simply operating — and operating consistently.

STS Hospitality Group is introducing four practical digital solutions created for hotel owners, General Managers and operational leaders:
✓ SOP Master Package — establish clear operational standards
✓ 100-Point Guest Experience Audit — see your hotel through the guest's eyes
✓ Quality Assurance Toolkit — turn findings into measurable improvement
✓ Opening & Reopening Checklist — prepare every department with confidence
Built from international hospitality experience and designed to be practical, immediately usable and accessible to independent hotels.
Want to know more?
Send STS Hospitality Group a message with the word “TOOLS” and we'll share the details.

Hotel Performance • Quality • Standards • Training

23/09/2026

“Would your hotel pass a 100-point guest experience inspection today?

You want to know how your hotel performs in the daily operation?
Message STS Hospitality and request a Guest Experience Audit.

22/09/2026

A beautiful hotel is not enough. It's not about expensive interior and certain over investment.

Behind every successful hotel is a complex operational system.

Rooms.
Housekeeping.
Front Office.
Food & Beverage.
Engineering.
Revenue.
Sales.
Guest Relations.
People.

When these departments work together, the guest sees something simple:

A great stay.

That simplicity is the result of excellent operations and not the investment only.

20/09/2026

Armenia’s hospitality industry is entering a new chapter. 🇦🇲

As international travelers increasingly discover Armenia, expectations are changing.

Hotels and hospitality businesses need more than beautiful properties. They need internationally aligned standards, professional operations and teams capable of delivering consistent guest experiences.

STS Hospitality Armenia is here to contribute to that transformation.

The future of Armenian hospitality is about raising standards — while keeping the unique Armenian sense of hospitality at its heart.