06/07/2026
Hello everyone,
We normally do not respond in this way, as we prefer to focus on providing good service to all our guests. However, I felt it was important to share this with you publicly so that everyone can understand the full picture when such claims are made.
The guest (the mister Un Happy😅) in question had stayed with us last year and chose to return this year. All requests made before and during their stay were fully met. They were provided with the specific room they requested, which was a recently renovated, higher-category room, given at no extra charge.
The only issue during their stay was a basic house rule, which is kindly requested from all guests and was unfortunately misinterpreted.
Regarding the sunbeds, the €10 charge is optional, and guests are free to choose any other beach or business without any obligation.
As can be seen in the photo the guest themselves posted, the pillowcase appears to have been removed from the pillow, which creates a misleading impression of the room condition. Some areas in the photo also do not accurately reflect the condition of the room at the time of the stay, leading to a distorted representation.
The guest had already posted similar inaccurate comments a few days earlier, which were removed after review by TripAdvisor. Despite this, they chose to return with new comments, repeating and reinforcing claims that do not reflect reality, which we believe are intended to harm the reputation of the business.
Please also refer to the emails sent by the guest in the attached photos and draw your own conclusions.
We value honesty and transparency, and many of our returning guests know very well the level of service and hospitality we provide. Those who know us understand the reality.
Thank you !
Sofi Beach family
