16/09/2026
[ADVISORY] In view of phishing scams in which fraudsters impersonate hotel staff or online travel agency representatives to solicit information, we urge guests to stay vigilant when dealing with any communication about their bookings.
For your protection, please note that the only official channels through which we will contact you regarding your booking are:
• Phone: +62 21 5260 260 (Main Phone Number),
- Official WhatsApp Number: +62 819 2926 0260 (Room) | +62 852 1162 6558 (Meeting)
- General Email: [email protected]
• Reservation Email: [email protected]
What You Should Do
• Do not click on any links, attachments, or QR codes in messages claiming to be from Ascott/our property unless received through the official channels listed above.
• Do not provide personal information, passwords, OTPs, or payment details to anyone claiming to represent Ascott/our property outside these official channels.
• If you receive a suspicious communication purporting to be from Ascott/our property, do not respond to it. Please verify its authenticity by contacting us directly using the details above.
We shall not be responsible for any loss, damage, or harm arising from communications, links, or requests for information that did not originate from the official channels listed above. Guests are advised to exercise caution and independently verify the source of any communication before acting on it.