19/03/2020
Our Commitment to Alaya's Guest.
We would like to take this opportunity to personally express our appreciation for the ongoing support you have shown towards all properties and supporting facilities operating under the Alaya Hotels & Resorts banner. First and foremost, our hearts are with those who have been affected by Covid-19. In this unprecedented and challenging time, we want you to know that we are doing what we can to ensure your travel safety and to provide maximum flexibility to all of our guests.
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The safety of our guests, owners, team members and partners around the world is a top priority. We are recommending that Alaya Hotels and Resorts follow the guidelines established by the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC), and their local health departments – and to report any suspected cases to the proper authorities as soon as possible.
During your stay, we’re maintaining the highest standards to ensure everyone’s safety
To feel safe, taken care of, and at ease is a feeling we cultivate for all our guests and associates. As such, we have further activated stringent safety and hygiene protocols in all our properties worldwide, on top of our usual rigorous quality standards.
- All public areas and back-of-house areas are sanitized on an hourly basis, paying attention to high-flow and high-contact points.
- All rooms are deep cleaned and disinfected with virus-specific protocols, with hand sanitizer points at all F&B outlets, and mandatory temperature checks at all Spas.
- All guests are now asked to provide a more detailed background on travel history.
- All guests and staff undergo daily temperature checks, and receive ongoing training by medical practitioners on COVID-19 awareness and overall health, safety and knowledge.
Read more on :
We would like to take this opportunity to personally express our appreciation for the ongoing support you have shown towards all properties and supporting facilities operating under the Alaya Hotels & Resorts banner. First and foremost, our hearts are with those who have been affected by Covid-19. I...
