31/05/2025
He delivered more than just my lunch. He delivered a lesson for life.
Yesterday, I ordered a simple lunch from Subway - a paneer tikka sandwich, Bingo chips, and oat raisin cookies.
When the order arrived, I could tell just by looking at the packet - only the sandwich had made it.
I told the delivery rider, “The chips and cookies are missing.”
He stuttered and struggled to respond but humbly said, “Sir, please call the restaurant or Zomato.”
I called Subway. They apologized and confirmed the miss.
They asked, “Can you send the rider back? We’ll pay him ₹20 for the trouble.”
But here’s the twist, technically, the rider isn’t supposed to go back unless Zomato tells him to.
Because Zomato pays him, not the restaurant.
But this man, this absolute gem, said: “Sir, it’s my responsibility. I want the customer to be happy.”
He didn’t see me as his customer.
But he saw the value in doing what was right.
He went back, picked up the missing items, came back smiling and refused the ₹20 from Subway.
He said, “God has given me so much. Why should I take this money for a mistake someone else made?”
Then, he shared his story and it gave me goosebumps.
He was once a construction supervisor, growing into a managerial role at Shapoorji Pallonji, earning ₹1.25 lakhs/month.
But a car accident changed everything.
His left side is paralyzed, hand and leg. He lost his job, his mobility, and for a while, his hope.
But Zomato changed that.
They gave him a job. A chance. A purpose.
He said: “Sir, Zomato kept my family alive. I may be handicapped, but I’ve been given an opportunity. I will never let Zomato’s name be affected.”
His daughter is now studying dentistry.
He rides not just for income, but to keep her dream alive.
He didn’t blame life.
He didn’t complain.
He didn’t give excuses.
Instead, he smiled, believed in Swami Samarth (his faith), and said: “God is with me. Why should I worry?”
To Deepinder Goyal and the Zomato team - thank you!
You might not realize it, but your decision to hire persons with disabilities is changing lives in the most profound way.
Today I received a sandwich.
But what stayed with me… was gratitude, resilience, and hope.
