Hotel Shivam Residency

11/11/2023

Happy dipawali

04/11/2022

We are looking for two staff. Candidate should be well mannered and behaved and have some experience in Hotel Industry. Eligible candidate can reach out to us.

18/09/2021

🎂🎂🎂 birthday celebration🎉🎉🎉

03/08/2021

Should be educated. Will be responsible for services to the customers

11/03/2020

होली मिलन समरोह 2020, रोटरी क्लब नवादा , बिहार

04/01/2020

HSR Photos

23/07/2019

Main Job Duties and Responsibilities

Welcome and greet guests

Answer direct incoming calls

Inform guests of hotel rates and services

Make and confirm reservations for guests

Ensure proper room allocation

Register and check guests in

Confirm relevant guest information

Verify guest's payment method

Verify and imprint credit cards for authorization

Issue room keys and direct guests to their rooms

Maintain clear and accurate records of guest room bookings

Compute all guest billings, accurately post charges to guest rooms and house accounts

Receive and transmit messages for guests

Retrieve mail, packages and documents for guests

Listen and respond to guest queries and requests both in-person and by phone

Provide accurate information about local attractions and services

Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

Complete and maintain any incident reports, daily activity reports or other reports requested by management

Manage hall bookings and scheduling

Close guest accounts and check guests out

Review accounts and charges with guests during the check-out process

Process accurate payment of guest accounts

Inform housekeeping when rooms have been vacated and are ready for cleaning

Monitor visitors to the hotel

Enforce rules and policies of the hotel

Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

High school diploma or equivalent

Guest/customer relations experience, preferably in a hospitality environment

Strong working knowledge of relevant computer software including MS Office and booking and payment systems

Numeracy skills

Administrative skills

Key Competencies and Qualities

Customer service orientation

Attention to detail and accuracy

Planning and organizing

Ability to multitask and prioritize

Professional appearance and attitude

Effective verbal and written communication skills

Ability to handle stress and stay calm under pressure

Conflict resolution skills

Decision making and judgment skills

Team work

Flexible regarding work schedules

Ability to respond appropriately to diverse customers and guests

16/07/2019