21/07/2019
1-A nice guest flooded the apartment for 4 days without telling there was a water leaking ( he was well aware as admitted through Airbnb). Result: €450 damages. Airbnb claims that’s not covered by Host Guarantee. What is covered then? Never made a claim in over 5 years thinking to be fully covered and not asking for deposits. Maybe it’s better to change policy and start asking deposits upon arrival.
2- A 8 nights reservation fully refunded one month after the arrival date for obscure ‘extenuating circumstances’. ( guest did not show up but did not cancel if not after 5 days)
3- A ‘mid stay alteration ‘ decided by the customer service on the same day of the arrival for a guest arrived out of check in hours ( fully refunded for the remaining 5 nights). No one even contacted us.
In the past 10 days a total of €2500 of loss of profit/ damage thanks to Airbnb.
Every day more disappointing Airbnb has become a guest-only platform, not very suitable for professional hosts, maybe not even for the occasional host. Cancellation policies regularly overrided
, a customer service that never really helps. We strongly suggest to work with the professional OTA, maybe more expensive but safe. Airbnb is completely lost in the attempt of make the guest happy at all costs ( host costs of course) .
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