09/07/2026
๐๐๐๐ข๐๐ข๐๐ฅ ๐๐ญ๐๐ญ๐๐ฆ๐๐ง๐ญ ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐จ๐ ๐๐๐๐ฎ๐ฆ๐๐ง๐ข ๐๐จ๐ญ๐๐ฅ ๐๐ ๐๐ก๐๐ซ๐ฆ๐ โ ๐๐๐ฉ๐ฅ๐๐ฌ
๐น๐๐๐๐๐
๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐
In response to the partial and inaccurate information circulated in recent hours online and by some media outlets, the Management of Decumani Hotel de Charme in Naples considers it necessary to clarify the actual sequence of events, in order to protect its reputation and the values that have guided our work for more than twenty years.
The claim that our hotel refuses or discriminates against guests on the basis of their nationality, ethnicity, or religion does not correspond to the facts.
Decumani Hotel de Charme has never refused, and will never refuse, any guest on the basis of their passport, nationality, or religious beliefs. Citizens from every country have always been, and continue to be, welcome at our property. This naturally includes Israeli citizens. As confirmation of this, our historical records speak clearly: in the past year alone, we have welcomed approximately one hundred Israeli citizens, providing them with the same hospitality we offer to every visitor.
๐๐ก๐ ๐ฌ๐๐ช๐ฎ๐๐ง๐๐ ๐จ๐ ๐๐ฏ๐๐ง๐ญ๐ฌ
A guest had made a reservation at Decumani Hotel de Charme with a scheduled check-in date of 11 July 2026.
As happens every day for all our guests, our management system is programmed to automatically send pre-stay communications every day at 08:00 (Italian time) for arrivals scheduled seven days later.
On 4 July 2026, between 08:00 and 08:01, the system automatically sent 23 emails to guests arriving on 11 July, including the message addressed to the guest involved in this matter. All communications contained the same text.
At the time these communications were automatically sent, the property does not know, and cannot know, the nationality of the guests, as identity documents are collected exclusively at check-in, as required by Italian law. Therefore, no message can be customized or sent on the basis of the recipientโs nationality.
A few hours after receiving this automatic communication, the guest independently and voluntarily decided to cancel her reservation. ๐๐ก๐ ๐ฉ๐ซ๐จ๐ฉ๐๐ซ๐ญ๐ฒ ๐ง๐๐ฏ๐๐ซ ๐๐๐ง๐๐๐ฅ๐ฅ๐๐ ๐ญ๐ก๐ ๐ซ๐๐ฌ๐๐ซ๐ฏ๐๐ญ๐ข๐จ๐ง, ๐ง๐๐ฏ๐๐ซ ๐ข๐ง๐ฏ๐ข๐ญ๐๐ ๐ญ๐ก๐ ๐ ๐ฎ๐๐ฌ๐ญ ๐ญ๐จ ๐ ๐ข๐ฏ๐ ๐ฎ๐ฉ ๐ก๐๐ซ ๐ฌ๐ญ๐๐ฒ, ๐๐ง๐ ๐ง๐๐ฏ๐๐ซ ๐ซ๐๐๐ฎ๐ฌ๐๐ ๐ญ๐จ ๐๐๐๐จ๐ฆ๐ฆ๐จ๐๐๐ญ๐ ๐ก๐๐ซ.
In the following days, the matter was circulated on social networks and by some foreign media outlets through reconstructions that progressively transformed a voluntary cancellation by the guest into an alleged refusal of accommodation by the property โ an event that never occurred.
At the same time, we began receiving reports concerning initiatives promoted within online groups aimed at publishing false reviews and making fraudulent bookings. These reports were subsequently confirmed: the property was targeted by reviews posted by individuals who had never stayed at the hotel, attempts at fake reservations, intimidating emails, and other actions aimed at damaging our reputation and our business activity.
๐๐ฎ๐ซ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐จ๐ซ ๐ญ๐ก๐ ๐๐๐ฆ๐ฉ๐๐ข๐ ๐ง ๐๐ง๐ ๐ญ๐ก๐ ๐ฆ๐๐๐ง๐ข๐ง๐ ๐จ๐ ๐ญ๐ก๐ ๐ฉ๐ซ๐-๐ฌ๐ญ๐๐ฒ ๐ฆ๐๐ฌ๐ฌ๐๐ ๐
Decumani Hotel de Charme supports the international campaign ๐๐ ๐
๐๐๐ ๐๐๐ ๐บ๐๐๐๐๐๐๐.
The reference to this initiative is included within our automatic pre-stay communication, which is sent equally to all guests regardless of their nationality, together with practical and strictly operational information regarding their stay.
For maximum transparency, we publish below the full text included in the email:
๐โ๐๐ ๐๐๐๐๐๐๐ก๐ฆ ๐๐๐๐๐๐ ๐๐ ๐กโ๐ ๐๐ ๐
๐๐๐ ๐๐๐ ๐บ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐ก๐ ๐๐๐๐๐๐๐ ๐๐๐ โ๐ข๐๐๐ ๐๐๐โ๐ก๐ ๐๐ ๐๐๐๐๐ข๐๐๐ก๐๐๐ ๐ ๐ข๐๐๐๐๐๐๐ ๐๐๐๐๐ ๐ก, ๐๐กโ๐๐๐, ๐ ๐๐๐๐๐, ๐๐๐ ๐๐กโ๐๐ ๐๐๐๐๐ ๐๐ โ๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐ก๐๐๐. ๐๐ ๐ค๐๐๐๐๐ฆ ๐ค๐๐๐๐๐๐ ๐๐๐๐๐ ๐ก๐๐๐๐๐๐ , ๐๐๐๐ข๐๐๐๐ ๐๐๐ ๐๐๐ ๐กโ๐๐ ๐ ๐๐๐๐๐๐๐ข๐๐๐ฆ ๐๐๐ ๐๐ ๐ก๐๐๐ ๐๐๐๐๐๐ ๐ ๐๐๐ ๐๐๐ ๐ ๐ก๐๐ข๐๐๐๐๐๐ ๐ก๐ ๐๐ก๐ก๐๐๐ ๐กโ๐๐๐ ๐๐๐ก๐๐๐๐๐ก๐๐๐๐๐๐๐ฆ ๐๐๐๐๐๐๐๐ง๐๐ ๐๐๐โ๐ก๐ .
We believe that the content of this statement may be subject to each individualโs personal assessment. For our part, it expresses exclusively ethical and humanitarian principles that we consider an integral part of the very concept of hospitality: respect for human dignity, peace, the rejection of all forms of discrimination, inclusion, and respect for international law.
The communication also refers exclusively to forms of ๐ฉ๐๐๐๐๐๐ฎ๐ฅ ๐๐ง๐ ๐ง๐จ๐ง-๐ฏ๐ข๐จ๐ฅ๐๐ง๐ญ ๐จ๐ฉ๐ฉ๐จ๐ฌ๐ข๐ญ๐ข๐จ๐ง. Decumani Hotel de Charme condemns and rejects every form of violence against any person or community, regardless of their origin, nationality, or religious belief.
This communication is not, and has never been, a criterion for selecting, accepting, or excluding guests.
We are genuinely surprised that a message entirely based on hospitality, peace, human dignity, and the rejection of violence has been interpreted by some as a reason for fear or insecurity.
๐๐จ ๐ฌ๐๐ซ๐๐๐ง๐ข๐ง๐ ๐จ๐ ๐ ๐ฎ๐๐ฌ๐ญ๐ฌ
We categorically deny the claims that Decumani Hotel de Charme has asked guests to provide information about their background, military service, or political views. We have neither the means nor the intention to carry out any form of screening or ideological assessment of our guests.
๐๐ฎ๐ซ ๐ซ๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐
Any defamatory conduct and attempts at commercial sabotage directed against our property will be pursued through all appropriate legal channels.
This campaign will not change the identity that our company has built in Naples over more than twenty years of activity. For us, hospitality means welcoming every person without distinction of nationality, religion, ethnicity, or personal beliefs, while respecting the dignity and rights of each individual.
We will continue to do so with the same spirit of welcome, openness, and respect that has always distinguished Decumani Hotel de Charme.
๐๐ก๐ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ
๐๐๐๐ฎ๐ฆ๐๐ง๐ข ๐๐จ๐ญ๐๐ฅ ๐๐ ๐๐ก๐๐ซ๐ฆ๐ โ ๐๐๐ฉ๐ฅ๐๐ฌ
